Support Services Assistant

Support Services Assistant

Rancho Santiago Community College District

Salary Range: Grade 11: $66,204.72 - $84,553.55

Job Type: Full Time

Job Number: CL25-01311

Location: Santa Ana, CA

Division: SAC Academic Affairs

Closing: 2/12/2026 5:00 PM Pacific

POSITION DETAILS

About Rancho Santiago Community College

District

Rancho

Santiago Community College District (RSCCD) is one of the most

established districts in the state and has been in operation for

nearly 50 years. Located in the heart of Orange County, it is one

of the largest of California's 72 community college districts,

based on the number of credit and non-credit students. RSCCD

encompasses 25 percent of Orange County's total area and serves a

population of more than 700,000 residents in the communities of

Anaheim Hills, Orange, Santa Ana, Villa Park, and portions of

Anaheim, Costa Mesa, Irvine, Fountain Valley, Garden Grove, Tustin,

and Yorba Linda. The district includes Santiago Canyon College and

Santa Ana College, as well as the Centennial and Orange Continuing

Education Centers, the Digital Media Center, the Joint Powers Fire

Training Center, the Orange County Sheriff's Regional Training

Academy, the College and Workforce Preparation Center, and the

District Operations Center. RSCCD's three (3) auxiliary Foundations

are actively involved in supporting both community and campus

programs.

RSCCD's student population is a direct reflection of the diverse

communities in the surrounding neighborhoods. As a whole, the

district has the honor of serving approximately 55,537 students:

51% Hispanic/Latinx, 20% White, 9% Asian & Filipino, and 2% are

African American. RSCCD is a proud Hispanic Serving Institution

(HSI) and serves predominately historically underrepresented

students. There is a commitment to foster student centered values

among our employees to provide equitable student learning, academic

excellence, and workforce development. By delivering high-quality

educational programs and student support services, the district

ensures that students have the appropriate resources to achieve

their goals.

At RSCCD, our mission is to integrate diversity, equity, inclusion,

accessibility, and justice into all aspects of student academics

and employee relations. Thus, creating transformational experiences

that prepares students and employees to engage in the world with a

renewed sense-of-self. Through this commitment, Rancho Santiago

Community College District strives to cultivate a learning

environment that prioritizes respect, to ensure that RSCCD

stakeholders feel valued and supported throughout their academic

and professional careers.

About the Position

The ideal candidate will demonstrate cultural competency in serving

diverse community college populations, including faculty,

management, and students from varied ethnic, racial, cultural, and

socioeconomic backgrounds. This includes those with differing

abilities, AB 540 students, DACA recipients, Foreign Residents,

VACA participants, and Continuing Education students. They will

support RSCCD's mission to promote self-awareness, knowledge, and

communication skills, enabling all members of the college community

to participate creatively and confidently in an ever-changing

world.

Candidates will contribute to an inclusive and collaborative

workplace culture that supports the diverse needs of faculty,

management, staff, and students. They will effectively provide

services and support to individuals with differing academic

preparation levels and unique learning, or workplace needs,

ensuring equitable access and opportunities for success. Candidates

should demonstrate cultural competency, sensitivity,

equity-mindedness, and a commitment to anti-racism in all

interactions and contributions. Through their role, they will

empower students to achieve their educational and career goals

while promoting a positive and inclusive environment where faculty

and management can thrive, fostering creativity, confidence, and

lifelong learning throughout the college community.

Class Summary

Under general supervision, provides responsible support involving

the coordination of diverse functions into a cohesive program or

service; edit and update college catalog; compile and maintain

curriculum database, class schedule; required to exercise some

independent judgment; assumes and performs related duties and

responsibilities as required.

Responsibilities

Coordinate, organize, edit and maintain college catalog, curriculum

database and class schedules; provides data entry of courses into

software programs; assists supervisor in reporting and research

activities; review and verify state and district curriculum

policies and procedures related to the curriculum processes;

reviews and processes a variety of documents and records relating

to assigned function; prepares agendas, calendars, reports,

correspondence, and statistical records; ensures required approvals

and proper processing of preliminary and final documents;

coordinates scheduling with District support systems; may lead and

coordinate the work of clerical assistants.

Organizational Relationships

This class reports to designated manager/administrator, may be

responsible for determining work flow to lower grade positions or

for resolving factual or procedural questions.

QUALIFICATIONS

Training and Experience

High School diploma or GED and any combination of training,

education and/or experience equivalent to 3 years of progressively

responsible experience in complex support to management involving

some independent responsibility.

Additional Qualifications

Candidate must demonstrate clear evidence of sensitivity to and

understanding of the diverse academic, socioeconomic, cultural,

ability, and ethnic backgrounds of community college students,

staff, and the community.

Knowledge and Abilities

Good Knowledge of: The principles of record keeping and the

ability to devise record keeping and reporting systems; college and

district policies for support area assigned; support systems (e.g.,

scheduling, print shop, media services, computer center); various

reports and statistics required by the college and state;

information technology procedures, terminology and operations;

procedures for programs and course approval; office methods,

procedures and equipment, including automated equipment; basic

research and data collection methods. Ability to: coordinate

and organize a wide variety of material from many different

sources; plan, organize and complete assignments with a minimum of

supervisory direction; plan and organize work to meet deadlines;

perform technical work in assigned areas including operation of

automated equipment; work cooperatively with a variety of people in

all levels of responsibility and authority.

APPLICATION PROCESS

To ensure full consideration, all applicants must submit a complete

Rancho Santiago Community College District online application that

includes the items listed below by the position's closing date.

Recruitment will review all applications for completeness, and only

complete application packets will be forwarded to the screening

committee for further review.

A Complete Application Packet Must Include the

Following

• RSCCD Online Application
• Resume - details all relevant education, training, and other

work experience

Foreign Degrees

Transcripts from countries other than the United States must be

evaluated by an agency that is approved by or a member of the

National Association of Credentials Evaluation Service (NACES) or the Association

of International Credential Evaluators, Inc. (AICE), or Commission on Teacher

Credentialing (CTC).

Application Screening

Job announcements will include screening criteria to be used during

screening and interviews. This may include, but is not limited to:

• Education experience (breadth and depth)
• Work experience (breadth and depth)
• Demonstrated ability to work cooperatively with others
• Bilingual ability (if needed)
• Demonstrated experience and sensitivity to diversity, equity,

and inclusion.

• Professional growth activities
• Specialized skills training
• Leadership skills
• Written and/or oral communication skills
• Presentation
• Problem Solving.

Based on the information presented in the application materials, a

limited number of candidates with qualifications most pertinent to

the position will be invited to participate in the selection

process, which may include a written test and an oral interview.

Meeting the position's minimum requirements does not guarantee

advancement in the selection process. Candidate qualifications will

be assessed to determine those who meet and exceed requirements and

are deemed the most competitive in the applicant pool.

Interview

Applicants selected for an interview may be required to take

additional tests or assessments and will be notified of such prior

to the date of the interview. During the oral session, those

selected for interviews will, in addition to the above, also be

evaluated on the following factors

• Oral communication skills
• Presentation
• Problem-solving skills

A predetermined set of questions will be asked of all applicants

interviewed. Applicants are requested to provide thorough yet

concise information on their related experience to ensure the

correct evaluation of their qualifications. Evaluation criteria

will be applied consistently to all applicants.

Disability Accommodations

Individuals who require reasonable accommodations in the

Application or Interviewing Process in accordance with ADA should

notify the Recruitment Office in the Human Resources Division at

least two days prior to the closing date, by calling (714)

480-7455.

Conditions of Employment

The selected candidate is required to complete the following before

employment as part of the onboarding process

• Present original documents for proof of eligibility to work in

the United States.

• Provide a certificate of Tuberculosis Exam.
• Fingerprints (by a Live Scan Agency at the candidate's expense,

and clearance must be received before the first day of

employment)

EEO STATEMENT

The Rancho Santiago Community College District (RSCCD) is an equal

opportunity employer. The policy of the District is to encourage

applications from persons who are economically disadvantaged and

individuals belonging to significantly underrepresented groups

within the District's workforce, including ethnic and racial

minorities, women, and persons with disabilities. No person shall

be denied employment because of ethnicity or race, religious creed,

color, national origin, ancestry, physical disability, mental

disability, medical condition, genetic information, marital status,

sex, gender, gender identity, gender expression, age, sexual

orientation, veteran or military status, or political or

organizational affiliation.

RSCCD will consider qualified applicants with a criminal history

pursuant to the California Fair Chance Act. You do not need to

disclose your criminal history or participate in a background check

until a conditional employment offer is made to you. After making a

conditional offer and running a background check, if RSCCD is

concerned about a conviction that is directly related to the job,

you will be given the chance to explain the circumstances

surrounding the conviction, provide mitigating evidence, or

challenge the accuracy of the background report.

To apply, please visit https://www.schooljobs.com/careers/rsccd/jobs/5153954/support-services-assistant

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