IT Support Engineer

Stevenage (Site-based, Monday to Friday, 9am-5:30pm with flexibility)

£27,000 to £30,000 + 25 days holiday (3 taken at Christmas shut down), enhanced pension, death in service

Excellent opportunity for a hands-on Technical Support Engineer to join a small, close-knit UK team as part of a well-established global business. This is a varied role where you'll provide 1st and 2nd line IT support, assist with customer installations, and even get involved in assembling hardware and solar kits.

This organisation is part of a larger, market-leading European technology group, known for its innovative products and intelligent mobility solutions. The UK office operates as a small, friendly team where everyone pulls together, offering the backing and stability of a large international company with the day-to-day feel of a family-run business.

In this role, you'll be responsible for providing technical support to customers across both hardware and software products, assisting with installations, and occasionally visiting customer sites alongside the sales team. You'll manage support tickets using Zendesk, monitor hosted services, and help assemble cables and solar panel kits as needed.

The ideal candidate will have previous experience in 1st or 2nd line IT support, excellent communication skills, and a proactive approach to problem-solving. Any experience with hardware assembly, basic electronics, or working in a technical product environment would be highly advantageous. You should be comfortable wearing multiple hats in a small team, where flexibility and collaboration are key.

This is a fantastic opportunity to join a growing international company where you can expand your technical skills, get involved in a broad range of activities, and play a key role in keeping customers supported and operations running smoothly. If you're looking for a varied technical support role in a friendly, collaborative team backed by a global technology leader, this could be the perfect next step in your career.

The Role

Provide first and second line technical support via phone and email, logging cases in Zendesk
Support pre- and post-sales technical activities, including installations and troubleshooting
Assist customers on-site when required, occasionally travelling with the sales team
Assemble cables, accessory kits, and solar panels when needed
Monitor hosted systems and flag any site faults or data anomalies

The Person

Previous experience in 1st or 2nd line IT support
Strong problem-solving skills and ability to work across hardware and software issues
Confident communicator with a customer-focused approach
Any hands-on hardware assembly or electronics knowledge is a plus

Candidate profile

The Person

Previous experience in 1st or 2nd line IT support
Strong problem-solving skills and ability to work across hardware and software issues
Confident communicator with a customer-focused approach
Any hands-on hardware assembly or electronics knowledge is a plus

IT Service Desk Engineer - 2nd Line Support

Job Type