Virtual Assistant for Social Media Management

About the Company

Safaricom PLC is a leading converged telecommunications service provider in Kenya. We are committed to transforming lives by connecting people, providing innovative solutions, and fostering digital inclusion. With a strong focus on empowering individuals and businesses, Safaricom continually invests in talent to drive its mission forward.

Job Description

Are you a highly organized, enthusiastic individual with a passion for social media? Do you want to kickstart your career in digital marketing, even with little to no experience? Safaricom PLC is looking for a dedicated Virtual Assistant to join our dynamic team and help manage our social media presence. This is an excellent opportunity for beginners eager to learn and grow in a fast-paced environment. You will play a crucial role in maintaining our online brand image, engaging with our audience, and supporting our marketing initiatives remotely.

Key Responsibilities

Assist in the creation, scheduling, and publishing of engaging content across various social media platforms (Facebook, Twitter, Instagram, LinkedIn).
Monitor social media channels for mentions, comments, and messages, responding promptly and professionally.
Conduct basic research on trending topics, hashtags, and competitor activities to inform content strategy.
Help track social media performance metrics and contribute to basic reporting.
Support in organizing digital assets, including images and videos, for social media use.
Collaborate with the marketing team to ensure brand consistency in all online communications.
Stay updated with the latest social media best practices and platform features.

Required Skills

Excellent written and verbal communication skills in English.
Strong organizational and time management abilities.
Proficiency in using common office software (e.g., Google Workspace, Microsoft Office).
Basic understanding of major social media platforms.
Ability to work independently and collaboratively in a remote setting.
A strong desire to learn and adapt to new technologies and strategies.

Preferred Qualifications

Prior experience (even voluntary or personal) managing social media accounts.
Familiarity with social media scheduling tools (e.g., Hootsuite, Buffer) is a plus.
Basic graphic design skills (e.g., Canva) for social media content creation.
A diploma or certificate in Marketing, Communications, or a related field (not mandatory).

Perks & Benefits

Opportunity to work with a leading telecommunications company in Kenya.
Comprehensive training and mentorship programs for career growth.
Flexible 100% remote work environment.
Competitive monthly salary.
Health and wellness programs.
Access to professional development resources.
A collaborative and supportive team culture.