Installation Technician / Security Advisor

Safe Haven Security is not just a security firm; we are a devoted group of professionals striving to make impactful changes in the lives of our customers and team members. We aim to provide families nationwide with security and tranquility, and accomplish this by offering top-notch security solutions paired with outstanding client services.

Position Overview

We're seeking an Installation Technician / Security Advisor to join our Safe Haven Security team. The Installation Technician / Security Advisor plays a vital role in providing superior service to our clients by setting up, servicing, and troubleshooting home alarm and smart automation systems. Your main objective is to ensure that the security systems are fully operational, providing our clients with a sense of security and protection.

Responsibilities include

Setting up security alarm systems, including control panels, sensors, cameras, and other associated equipment.
Undertaking sales consultations with clients to understand their needs and propose suitable security solutions.
Spotting and resolving technical problems related to the client's security alarm systems, identifying the source of the problem, and implementing suitable solutions to guarantee proper operation.
Comprehensive testing of installed security systems to verify all components are working correctly, making necessary fixes or adjustments.
Teaching clients how to correctly use and understand their security alarm systems, ensuring they feel comfortable and confident operating the equipment.
Completing all required paperwork, including installation reports, service tickets, and inventory records, ensuring documentation of all installations and repairs is accurate and current.
Staying current with knowledge of security alarm systems, emerging technologies, and industry standards in a demanding and fast-moving work environment.

To excel in this role, you should

Have or can obtain basic tools necessary for the job duties.
Be proficient in installing, troubleshooting, and maintaining security alarm systems, including control panels, sensors, cameras, and related equipment.
Possess excellent communication and interpersonal skills to interact professionally with customers, providing clear instructions and handling any questions or concerns.
Be able to promptly diagnose and solve technical issues, using problem-solving skills to identify root causes and implement effective solutions.

What Safe Haven seeks in a candidate

Auto insurance coverage must meet company expectations throughout employment.
Be able to obtain or possess an alarm agent permit where required, in accordance with federal, state, and local laws.
Must be able to obtain or possess a valid driver's license and driving record must meet company criteria during employment.
Must have a High School diploma or equivalent.

Physical requirements of the role

Installation Technician / Security Advisor candidates should meet these physical requirements to ensure both their safety and the quality of installations. All potential employees will be assessed for these requirements as part of the recruitment process.

Prolonged periods of standing, climbing ladders, and moving in tight spaces.
Capability to use hand and power tools, and to handle small components accurately.
Ability to lift, carry, and position objects up to 50 pounds, potentially overhead or in uncomfortable positions.
Sharp eyesight for detailed work.
Frequent bending, crouching, reaching, and balancing while working on ladders or at elevated heights.
Capable of working in different indoor and outdoor conditions, enduring changeable temperatures and adverse weather.
Ability to drive a personal vehicle for extended periods throughout the day.

About Safe Haven

Joining Safe Haven Security LLC is more than a job – it's becoming part of a dynamic, innovative organization committed to excellence. We strive to provide our employees with the resources and training they need for success. Comprehensive training programs, ongoing support, and plenty of opportunities for growth and advancement are all part of our investment in our employees.

At Safe Haven Security LLC, we promote teamwork, collaboration, and mutual respect. We strongly believe that our employees are our invaluable assets, and we work hard to create a diverse and inclusive work environment where every individual feels valued and appreciated.

We are dedicated to being industry leaders, meticulously adapting to fulfill our customers' ever-changing needs. We constantly embrace innovation and technology and are always on the lookout for driven individuals who share our enthusiasm for excellence.

Safe Haven Security LLC is your gateway to an enriching career journey in the home security industry. Awarded as one of Newsweek's "America's Greatest Places to Work" and being a six-time recipient of Inc. Magazine's "America's Fastest-Growing Private Companies," Safe Haven is indeed a remarkable place to work. Join us and contribute to an organization committed to ensuring a safe and secure environment in all homes we service.

Safe Haven Security promotes equal opportunities and is committed to fostering an inclusive environment for all employees irrespective of their backgrounds.

Why Choose Safe Haven

They offer weekly pay and installment based commissions with unlimited earning potential
They provide mileage compensation
They offer comprehensive paid training
Paid Time Off (PTO) program and paid holidays are part of their incentives
Medical, Dental, Vision, 401k, and Life Insurance Coverage are provided
An Employee Assistance Program (EAP)
Recognized by Newsweek's "America's Greatest Workplaces"
Safe Haven has earned the title of the largest employee-based ADT Authorized Dealer