Responsibilities

Our ideal candidate will contribute to or conduct the maintenance and improvement of internal tools, processes, and data repositories. You will play a primary role in ensuring our escalation process is effective and efficient and meets our customer’s needs. You must possess strong computer skills and be able to communicate effectively through written documentation.

As a Candidate you must display a positive attitude with both internal and external customers, striving to exceed expectations at all times. Candidate must be a selfless team player and enthusiastic proponent of change.

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Technical Support Coordinator, you will be responsible for:

Providing consistent monitoring and accurate documentation utilizing the various SHS customer service tools
Demonstrating exceptional customer service skills to improve the customer experience, and achieve customer satisfaction by providing assistance with the documentation and management of complex issues to achieve customer satisfaction
Taking timely action and ownership on all open tickets to assist with troubleshooting and resolution of internal/external customer issues to the customers satisfaction, and if necessary, escalates customer issues to next level support
Meeting/Exceeding individual service level metrics to meet the needs of the customer/business
Compliance to all Siemens pay and T&E policies, as well as, all applicable Procedures/Processes

This position may suit you best if you are familiar with what is below, and would like to develop your career with Siemens Healthineers:

You have exceptional communications skills to support collaboration with the customer, as well as, other internal resources to implement action plans to resolve customer issues
You are proficient in Microsoft Office Suite including Outlook, Excel, Word and other applications
You have a positive "can-do" attitude in all communications and the ability to thrive as a member of a collaborative, cross-functional team
Leverages team abilities to best serve the customer, and collaborates with team members and counterparts in other parts of the organization to implement action plans to resolve customer issues
You are willing to create an open, supportive environment consistent with the culture of Service Based Leadership

Required skills to have for the success of this role

Fluent in English
Preferred candidate must have associate or bachelor’s degree in a science-related or engineering field, or equivalent experience. (Med-Tech Degree Preferred*)
IVD/Critical care experience preferred.
4 – 6 Years Comparable Experience
Working Hours: Monday to Friday, 9AM to 6 PM

Technical Support Coordinator

Job Type