Client Service Manager - HVAC/Building Automation

Siemens is a global technology company focused on industry, infrastructure, transport, and healthcare. The Client Service Manager will manage service agreements, ensuring financial performance and customer satisfaction while developing trusted relationships with clients.

Responsibilities

• Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention
• Balance time between on-site customer interactions and back-office responsibilities
• Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio
• Develop service delivery plans with the customer to provide service agreement scope of work
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals
• Maintain excellent organizational and interpersonal skills

Skills

• High school diploma or state-recognized GED
• 2+ years experience working within the Building Technology industry, Engineering, HVAC or Building Automation Systems (BAS)
• Experience with Microsoft Office and business software systems
• Must be 21 years of age and possess a valid driver's license with limited violations
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
• Demonstrated experience on demand side energy services or Certified Energy Manager preferred
• Associate degree from a two-year/technical college or bachelor's degree
• Demonstrated experience in the building technology industry

Company Overview

• Siemens empowers customers to transform the industries that form the backbone of economies: industry, transportation, buildings and grids. It was founded in 1847, and is headquartered in Munich, Bayern, DEU, with a workforce of 10001+ employees. Its website is https://www.siemens.com.