IT Desktop Support Engineer L2

Position: IT Desktop Support Engineer L2
Address: New York, NY, United States
Duration: Short-term contract (2 weeks) 5 weekdays (After business hours) + 4 weekend days
Tentative Start Date: 1st Week of December 2025
Shift: Weekday (After office hours) / Weekend (usual 8 hours)
Job Purpose
We are seeking experienced IT Desktop Support Engineer L2 to support a large-scale desk and monitor installation project. The engineers will be responsible for the physical setup, removal, and configuration of end-user desk equipment, ensuring seamless deployment with minimal disruption to business operations.
Roles And Responsibilities

• Install and configure dual monitor setups (2 monitors per desk) for approximately 300+ desks.
• Set up one docking monitor with built-in webcam on the left and connect a secondary monitor on the right.
• Remove existing docks and ensure proper cable management.
• For desks with wireless keyboards/mice, relocate wireless adaptors into the new docking monitors to maintain functionality.
• Relocate and set up equipment from 23 desks to another floor (specific floor to be confirmed).
• Perform all installation and setup outside of office hours (evenings and weekends).
• Verify all devices are connected, powered, and functioning correctly post-installation.
• Maintain detailed records of completed installations and equipment moved.
• Follow company procedures for asset tagging and inventory updates.
• Ensure work is completed within project timelines and quality standards.
  

Required Skills And Experience

• 3+ years of experience in IT desktop support, hardware installation, or deployment projects.
• Strong understanding of desktop, monitor, and docking station configurations.
• Familiar with Windows OS and general end-user computing environments.
• Experience performing IMAC (Install, Move, Add, Change) activities.
• Knowledge of hardware troubleshooting and cable management best practices.
• Excellent attention to detail and ability to work efficiently under tight timelines.
• Ability to work independently or as part of a coordinated team.
• Good communication and documentation skills.
• Must be available for after-hours and weekend shifts.
  

Preferred Qualifications

• Previous experience supporting large corporate office moves or mass hardware deployment.
• Experience with ServiceNow or other IT ticketing/asset management systems.
• Basic understanding of network connectivity and peripheral device setup.