eCommerce Assistant - Soho Home

Soho Home is looking for a global eCommerce Assistant responsible for the maintenance of sohohome.com (UK/US/ROW). Reporting to the eCommerce Manager, you’ll be responsible for maintaining product details, site maintenance and optimsations, daily reporting and site checks including order flow management.
It’s a fast-paced environment and we are looking for a candidate who is organised, proactive, with strong attention to detail and able to meet tight deadlines.
Main Duties

• Assist with seasonal and ad hoc product launches, ensuring content, imagery and categorisation are on-brand and in adherence to the critical path
• Responsible for site, product and category checks, ensuring accuracy of content displayed
• Implement onsite visual merchandising strategy as required and optimise products for organic search rankings
• Support the wider team with daily sales tracking
• Assist with reporting including price change insight, trend research and category analysis
• Assist with weekly preorder additions to site, including updating any trackers and highlighting any areas of risk (.e.g units, delivery dates)
• Support with order flow management, backorder checks, stalled orders and communicate any issues to the wider business
• Support the wider team with testing for new features or delivery rules on site
• Collaborate with the product team to regularly review and improve product details, and update via import
  

Supporting Responsibilities..

• Assist the eCommerce team with the day to day maintenance of the the Soho Home website
• Support with online promotions, assisting with setup, testing and post-campaign analysis
• Key point of contact with support and retail teams to identify and resolve issues with products or orders
• Must be flexible, where necessary, to work out of hours when required to support 24/7 website operations
  

What We Are Looking For..

• Previous experience within a head office retail role (e.g. operations, merchandising, ecommerce), minimum 1 year
• Intermediate Excel skills
• Ability to develop and maintain strong working relationships
• Highly organised with the ability to manage multiple work streams
• High standard of written communication
• Analytical platform experience ideal, e.g. Google Analytics and Content Square
• Ability to adapt quickly to new systems
  

Benefits..
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Every House Membership applicable after 1 years’ service
• 50% off Food & Drink, 7 days a week
• Staff Room Rates
• Private Health and Dental Care
• Weekly Pay
• Life Assurance
• Birthday Day Off
• Up to 50% Staff Discount on Cowshed & Soho Home
• In Office Dog Policy
• Season Ticket Loan
• Christmas Office Closure
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.