Salesforce Administrator Tier 3

Job Title: Salesforce Administrator Tier 3

Location: Virtual

Other Consideration: Permanent Residents or U.S. Citizenship (Required)

Schedule: 12:00 AM (Midnight) - 8:00 AM EST

Join a Team That’s Changing the Way Government Works.

Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that thrives at the intersection of technology, innovation, and impact. We specialize in secure, scalable, and human-centered digital solutions that accelerate government transformation. Our work spans DevSecOps, health IT modernization, intelligent automation, benefits delivery, and digital communications. We partner with agencies ready to evolve—delivering not just strategy, but measurable execution. Rooted in operational excellence and driven by curiosity, we help our clients navigate complexity with clarity—turning ambitious ideas into real-world outcomes. No buzzwords. Just impact.

We are seeking a Salesforce System Administrator to join our team supporting OMEGA In this role, you will Supporting the Veteran’s Crisis Line under the OMEGA program. This service is critical for Veterans and requires dedication and attention to detail to ensure the best support for Salesforce Tools to be available. This role will troubleshoot issues occurring in the salesforce instances we support via Service Now tickets and Salesforce cases. This is an excellent opportunity for someone who is passionate about Salesforce and supporting customers who require advanced support.

Education & Experience

Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field, or equivalent practical experience
3+ years of hands on Salesforce Administration experience, including Tier 3 or enterprise level support
Proven experience supporting large scale, business critical Salesforce environments with complex users, data, and integrations

Required Skills & Expertise

Advanced Salesforce Administration across Sales Cloud and Service Cloud (6+ years)
Expert level configuration of Flows, Validation Rules, Process Automation, and Approval Processes (5+ years)
Strong experience with Profiles, Permission Sets, Role Hierarchies, Sharing Rules, and Security Model design (6+ years)
Deep understanding of data management, including Data Loader, bulk updates, data validation, and data integrity best practices (5+ years)
Experience troubleshooting production issues, root cause analysis, and Tier 3 escalations (4+ years)
Familiarity with SOQL, reporting, dashboards, and performance optimization (4+ years)
Strong communication skills with the ability to explain technical issues to non technical stakeholders
Proven ability to manage high priority incidents, competing deadlines, and stakeholder expectations

Preferred (Nice-to-Have)

Experience supporting 24/7 operations or mission critical environments
Exposure to GovCloud, Shield, or compliance driven Salesforce orgs
Familiarity with ITSM tools such as ServiceNow or Jira
Experience supporting large user bases (10,000+ users)

WHAT SUCCESS LOOKS LIKE

Gain a deep understanding of the Salesforce org architecture, security model, and business processes
Become proficient with existing incident and escalation workflows
Begin handling Tier 3 tickets independently with minimal supervision
Build trust with product owners, developers, and support teams

Within your first 3–6 months, you’ll have built trusted relationships with your team and stakeholders, contributed meaningfully to project delivery, and demonstrated your ability to translate complex challenges into actionable solutions. You'll be seen as a proactive, reliable teammate who adds value and insight from day one.

COMPANY OVERVIEW

Our Mission & Values

Mission: To enable client success by understanding and anticipating client needs to catalyze change and provide effective solutions to complex problems through supplying insight and leadership at the intersection of people, processes, and technology.

Vision: To provide mission-critical engineering, development and expertise to our clients and cultivate a work environment that empowers and grows committed, highly-capable and quality-focused professionals.

Core Values

Integrity: We do what’s right, even when it’s hard, with transparency, ethics, and trust at the core.
Initiative: We anticipate needs, take initiative, and move with intentionality to create impact.
Curiosity: We seek to learn, question assumptions, and explore better ways to serve our clients and team.

Transitioning military and/or Veterans with IT/IS, finance, and/or healthcare systems specialties are invited to apply. Sprezzatura is an equal opportunity employer and offers benefits including healthcare and paid vacation time.

WORK AUTHORIZATION

This role requires you to live within the contiguous United States.

Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required to verify employment eligibility within 3 business days of the first day of employment.

We Participate In E-Verify: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

AAP/EEO STATEMENT

Sprezzatura expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Sprezzatura employees to perform their job duties may result in discipline up to and including discharge.

CLEARANCE REQUIREMENT

This position may require Public Trust clearance. Candidates must undergo a background investigation, including a review of employment history, education, criminal record, and financial history. The clearance process ensures that the candidate is reliable, trustworthy, and of good conduct and character. Employment offers are contingent upon successful passing a public trust clearance process.