We're Hiring: Sales and Support Virtual Assistant (VA)

Remote | Full-Time | E-commerce Support

At TalentPop App, we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team.

If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit.

IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!

To ensure your application is reviewed by the **Recruitment Team**, you must follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**

When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
In the application form, you'll be asked for an application code – please enter BCS in that field.

Key Responsibilities

Provide real-time support to customers via live chat, email, SMS, and phone
Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities
Manage order inquiries, including shipping, tracking, returns, and refunds
Update CRM tools and track customer interactions accurately
Represent each e-commerce brand in a way that reflects their tone and values
Share customer feedback and insights to improve sales processes
Collaborate with internal teams to meet performance and service goals

Qualifications

Minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles
Excellent written and verbal communication skills in English
Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools
Ability to work independently in a remote, fast-paced environment
Detail-oriented, proactive, and results-driven

Technical Requirements

A personal PC or laptop with an i5 processor or higher.
A stable internet connection with a minimum of 15 Mbps upload and download speeds.
A quiet, professional workspace for calls.

What We Offer

Performance-based raises and commission opportunities
Paid time off
Monthly health stipend or an HMO coverage to keep you feeling your best(location-dependent)
Recognition bonuses for outstanding performance
100% remote setup with a supportive, collaborative team environment
Career development opportunities

Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today.

Sales & Support VA

Job Type