[Remote] Solutions Engineer - Banking & FSI (East)

Note: The job is a remote job and is open to candidates in USA. Talkdesk is a cloud contact center leader focused on redefining customer experience. The Solutions Engineer - Banking, Financial Services, & Insurance (FSI) provides business-driven consulting, engages in the sales lifecycle, and supports C-level discussions to identify and expand revenue opportunities.

Responsibilities

• Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges
• Carries out discovery conversations with customers to understand their needs and requirements for a new solution
• Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions
• Listens to the customer to gather information that can be leveraged in upcoming presentations
• Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements
• The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software
• Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk’s capabilities, aligned to the customer's pains and needs that were uncovered during Discovery
• Generates simple value statements illustrating the financial value of a Talkdesk solution to customers
• Assists with scoping SOWs for customer implementations as needed
• Scopes, executes and manages customer pilots and POCs
• Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution
• Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps
• Assists with marketing and demand generation events as necessary

Skills

• B.S. Computer Science, Software Engineering, AI, MIS or equivalent work experience
• 1-3 years as a Solutions Engineer in SaaS
• Industry related experience in selling to SMBs, and Mid-Market sized enterprises
• Ability to command the attention in a room by delivering compelling presentations and demonstrations
• Good problem solving skills, including the ability to meet a business requirement with a technical solution
• Ability to communicate complex technical concepts to both technical and non-technical audiences
• Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers
• Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus
• Knowledge of UCaaS, CCaaS software is a plus
• Knowledge in web / scripting technologies is a plus

Benefits

• Health Insurance : Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• Retirement Benefits : 401(k) plan
• Paid Time Off : Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
• Paid Holidays : Talkdesk offers 14 paid holidays each year.
• Paid Sick Leave : Employees have uncapped paid time off, subject to manager approval and consistent with business needs.

Company Overview

• Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage. It was founded in 2011, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.talkdesk.com.

Company H1B Sponsorship

• Talkdesk has a track record of offering H1B sponsorships, with 1 in 2022, 2 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.