Field IT Support Engineer – Back fill

Hi,

Greetings from

Teceze

Who We Are

We are a global IT solutions and services provider, specializing in

infrastructure support, managed services, cloud solutions, and cybersecurity

. Our mission is to deliver reliable, scalable, and secure IT services that help businesses run efficiently. By joining our team, you'll be part of a collaborative environment where technical expertise and customer success go hand in hand.

FIELD IT SUPPORT ENGINEER – BACK FILL (Temporary Support for Primary Engineer)

Job Title

Field IT Support Engineer – Back fill (Temporary)

Duration

Temporary / Contract

Location

Onsite (Jackson, MN )

Job Summary

The Field IT Support Engineer (Backfill) will provide temporary onsite technical support to ensure uninterrupted IT operations during the absence of the primary support engineer. This role involves troubleshooting hardware/software issues, handling user requests, and maintaining IT infrastructure.

Basic knowledge of network devices including

switches, routers, and wireless access points

(preferably Cisco, Riverbed).

Understanding of

VLAN configurations

, including assigning switch ports to specific VLANs.

Ability to

patch phone ports

to network switches as required.

Basic troubleshooting of

Avaya VoIP phones

, including simple configuration checks.

Troubleshoot

fiber link issues between switches

; identify visible errors and clearly communicate findings to remote support teams.

Ability to

troubleshoot and replace network switch chassis blades

when necessary.

Key Responsibilities

• Provide onsite L1/L2 IT support for all users during primary engineer's absence.
• Troubleshoot and resolve issues related to desktops, laptops, printers, network connectivity, and mobile devices.
• Support M365, Outlook, Teams, OneDrive, and user account management.
• Handle Azure AD-related tasks: password resets, access issues, group assignments.
• Manage ticketing activities using ServiceNow (incident, service requests).
• Perform basic network checks (LAN/Wi-Fi, switches, IP configurations).
• Support audio-video (AV) systems, conference rooms, and meeting setups.
• Provide VIP support for senior leadership.
• Handle printer, scanner, and industrial scanner troubleshooting.
• Assist with system updates, installations, and replacement of faulty hardware.
• Ensure documentation and daily reporting of issues handled.

Required Skills

• L1/L2 IT support experience (1–3 years preferred)
• Strong knowledge of Windows OS, M365, and basic networking
• Hands-on experience with ServiceNow or similar ticketing tools
• Hardware troubleshooting expertise (laptops, desktops, printers)
• Good communication and customer service skills
• Ability to work independently onsite

Nice to Have

• Experience in AV support
• Knowledge of ITIL process
• Prior field support or desktop support experience
• Associate
• Industry
• Information Services
• Employment Type
• Temporary
• Job Functions
• Information Technology
• Skills
• Laptops
• Operating Systems