Information Technology Desktop Support

Desktop Support Engineer – White Glove / Executive IT Support

Location : Midtown, Manhattan, New York, United States

Longterm Contract

Updated Job Overview (Enhanced)

Teceze is hiring a Desktop Support Engineer – White Glove / Executive IT Support to provide high-touch, premium on-site IT support for CIO, CXO, and senior leadership users at one of our prestigious enterprise clients. This role is ideal for an engineer with up to 3 years of experience who demonstrates professionalism, discretion, and strong technical fundamentals combined with excellent customer service skills.

The engineer will act as a trusted IT partner for executives, ensuring minimal downtime, seamless technology experiences, and proactive issue resolution. The role requires hands-on expertise in end-user computing, executive device support, conference room technologies, and coordination with infrastructure teams.

Key Responsibilities (Added & Enhanced Points)

• Deliver white-glove, executive-level IT support to CIO, CXO, and senior leadership users with a high degree of professionalism and confidentiality.
• Provide priority incident response and proactive monitoring for executive users to minimize business disruption.
• Install, configure, and support executive desktops, laptops, tablets, mobile devices, and peripherals in Windows and macOS environments.
• Perform IMAC activities with attention to executive workspace standards and documentation.
• Support and troubleshoot conference room technologies, AV systems, Teams/Zoom meetings, and executive presentations.
• Act as a single point of contact for VIP users, coordinating with internal IT teams and vendors for rapid resolution.
• Maintain strict SLA adherence and escalation management for executive incidents.
• Assist with new executive onboarding, device refreshes, data migration, and secure setup of workstations.
• Provide Hands & Feet support for infrastructure, network, and data center teams, including basic server room activities when required.
• Ensure accurate asset tagging, inventory updates, and lifecycle tracking for executive IT equipment.
• Document issues, resolutions, and best practices in the ticketing system and knowledge base.
• Follow security, compliance, and confidentiality standards while handling executive systems and data.

Required & Preferred Skills (Refined for White Glove Support)

• 0–3 years of hands-on experience in Desktop / End-User Computing support in enterprise environments.
• Strong working knowledge of Windows and macOS operating systems.
• Experience supporting Office 365, Outlook, Teams, OneDrive, and common enterprise applications.
• Basic understanding of network concepts (LAN, Wi-Fi, DHCP, DNS).
• Exposure to IT asset management, ticketing systems, and vendor coordination.
• Prior experience supporting VIP / executive users is highly preferred.
• Familiarity with conference room AV setups, docking stations, monitors, and executive workspaces.
• Basic exposure to data center environments, racking, cabling, and labeling is a plus.
• Exceptional communication, presentation, and interpersonal skills.
• Strong sense of ownership, discretion, and customer-first attitude.
• Ability to work calmly under pressure in a fast-paced, on-site executive environment.