Client Services Representative - Flexible Schedule (Automotive)

Category: Customer Service/Support

Join Our Team as a Client Services Representative - Flexible Schedule (Automotive)

Take on a meaningful role where communication, technical understanding, and empathy meet. As a Client Services Representative - Flexible Schedule (Automotive), you will support customers through multiple channels, offering clear and effective solutions while providing a positive service experience. Every interaction makes an impact as you help strengthen customer relationships and contribute to company success.

This opportunity allows you to grow in a collaborative and evolving environment where teamwork, innovation, and development are encouraged. Each workday brings variety and the chance to refine your skills. Many of our leaders began their careers in this role, demonstrating that advancement here is not only possible but encouraged.

About Us

We are a global organization providing advanced digital business services that help leading brands enhance efficiency and sustainability.

Our team of over 500,000 professionals operates worldwide, serving clients in more than 300 languages. By combining global expertise with local insight, we’re committed to supporting customers, communities, and the environment through high-quality service.

Your Role as a Client Services Representative - Flexible Schedule (Automotive)

You will engage directly with clients to address inquiries, manage requests, and deliver outstanding customer support. Using both technology and a personal touch, you’ll provide knowledgeable, friendly assistance while helping customers resolve issues related to products, services, or transactions.

Key Responsibilities

Communicate with customers through phone, email, chat, or social media to resolve concerns
Professionally de-escalate and manage challenging interactions
Escalate cases as needed to ensure complete resolution
Process payments and support requests promptly and accurately
Keep precise records of customer interactions for auditing and reporting
Provide insights to improve communication and service effectiveness
Suggest upgrades or additional services when appropriate

Key Competencies for Client Services Representative - Flexible Schedule (Automotive)

Strong commitment to process quality and customer satisfaction
Collaborative approach to work effectively with team members and leadership
Excellent listening, verbal, and written communication skills
Skilled at organizing tasks and solving problems efficiently
Emotional balance and professionalism when under pressure
Adaptability to procedural changes and flexible scheduling needs
Analytical thinking for quick and effective decision-making
Solution-oriented mindset focused on providing memorable experiences

Qualifications

High school diploma or equivalent required
Minimum of six months of customer service experience
Must be 18 years old or older
Ability to type at least 25 words per minute
Working knowledge of Windows-based systems and basic computer tools
Customer service or sales background preferred
College coursework or degree beneficial but not required

Work From Home Requirements

Internet speed: minimum 25.0 Mbps download and 10.0 Mbps upload
No packet loss and under 50ms ping
Not supported: satellite, mobile data, P2P, or VPN connections
Verification of speed test required
Quiet, organized, and distraction-free workspace

Why You’ll Love Working with Us

We believe in creating an environment where employees feel valued, supported, and motivated. Our culture emphasizes growth, inclusion, and teamwork—ensuring that every individual can reach their full potential.

We recognize that a healthy work-life balance leads to success. That’s why we provide flexibility and programs designed to promote well-being, creativity, and engagement across all levels of the organization.

Benefits of Joining Our Team

Paid training
Competitive pay and performance incentives
Comprehensive benefits including medical, dental, vision, and retirement plans
Paid time off
Employee wellness and engagement initiatives

Equal Opportunity Employer

We welcome applications from all backgrounds and encourage individuals with disabilities and veterans to apply.