Customer Service Representative (Healthcare - Telework)

Experience a new career path with TP, a renowned provider of digital business services. TP partners with leading brands, enhancing their efficiency using technology-driven solutions. With more than 500,000 team members speaking over 300 languages, TP combines a worldwide presence with in-depth local understanding to create a meaningful difference for customers, employees, and the wider community.

When you join TP, you get access to a comprehensive benefits package designed to support your personal and professional development.

Key benefits

Paid onboarding and initial training
Competitive wage package
Wide-ranging medical, dental, vision, and retirement benefits
Paid time off to recharge
Initiatives for employee wellness and team engagement

Position overview

Step into the role of Healthcare Customer Service Representative, where your focus will be on delivering exceptional service and finding creative solutions to a variety of customer needs.

Address questions and concerns from customers by phone, email, chat, or social platforms
Stay calm and effective when resolving challenging or escalated issues
Refer complex situations higher up when necessary
Assist with requests, offer support, and process payments if needed
Accurately record all customer interactions for compliance and reporting
Provide feedback about caller concerns
Offer additional services when appropriate

This position offers daily opportunities for collaboration, problem-solving, and personal growth. Every workday is different, giving you the chance to connect with a diverse range of people and build your skills. Many colleagues have advanced from entry positions to executive roles, proving that professional development is always possible at TP.

Your ideal profile

Able to work from home as part of a digital team
Customer service experience of at least six months preferred
At least 18 years old
Typing speed of 25 words per minute or more
Completed high school or GED
Proficient with desktop computers
Excellent spoken and written communication skills
Demonstrated problem-solving and reasoning abilities
Comfortable navigating Windows operating systems
Strong organizational and prioritization skills

Remote work setup

Internet requirements: minimum 12.0 Mbps download and 3.0 Mbps upload speed
Reliable internet provider with no packet loss and ping below 50ms
Ability to present proof of internet speed
A clean, quiet, and private workspace at home

What sets TP apart