Healthcare Customer Service Representative - Online

Become Part of the TP Team

TP is a global leader in digital business services, dedicated to helping top brands enhance their operations through advanced technology solutions. With more than 500,000 employees speaking over 300 languages, TP leverages international reach and local expertise to drive positive outcomes for communities, clients, and the environment.

Working for TP gives you access to a variety of valuable benefits designed to support your health, happiness, and career progression.

Offered benefits

Paid training to prepare you for success
Competitive pay structure
Extensive health, dental, vision, and retirement plans
Paid time off
Programs for employee wellness and team engagement

About the Role

As a Healthcare Customer Service Representative, you’ll play a central role in assisting customers and solving a range of inquiries in creative and efficient ways.

Respond to customer questions or concerns via phone, email, chat, or social media platforms
Calmly resolve and de-escalate difficult situations
Escalate complex cases when needed
Manage requests, provide support, and process payments if required
Keep detailed records of all customer interactions for audit purposes
Share feedback on recurring issues
Upsell services when necessary

Collaboration and personal growth are core to this role. You will work with colleagues to solve challenges and learn new skills daily. Every day is an opportunity to meet new people and discover innovative solutions. Many team members, including our current Chief Client Officer, have moved from entry-level roles to senior leadership positions, showing the limitless growth possibilities at TP.

What you need to bring

Ability to work from home in a virtual team environment
Preferably at least six months of customer service experience
Must be at least 18 years old
Typing speed of 25 words per minute or more
High school diploma or GED required
Comfortable with desktop computer systems
Strong written and verbal communication skills
Logical thinking and problem-solving ability
Understanding of Windows operating systems
Effective organization and ability to manage tasks

Requirements for Home Office

Minimum internet speed of 12.0 Mbps download and 3.0 Mbps upload
No packet loss and a ping under 50ms from your internet service provider
Proof of internet speed must be provided
Quiet, distraction-free workspace

TP’s Culture

At TP, you’ll find an inclusive, supportive work environment that values each individual. A healthy work-life balance, employee wellness, and diversity are core priorities—so you’re empowered to be your best every day. Happy, motivated employees drive the best results, which is why TP invests in creating a workplace where everyone feels respected, inspired, and appreciated.