Sales Customer Service Expert - Evenings / Nights - Work From Home

About Us

TP is an international company specializing in digital business services. Our mission is to offer cutting-edge business solutions to top brands, enhancing their efficiency in a sustainable way.

With over half a million motivated individuals speaking more than 300 languages, our broad global reach and local connections allow us to positively impact our communities, clients, and the environment.

Perks of Joining TP

Competitive compensation
Full range of benefits (Medical, Dental, Vision, 401k, etc.)
Paid training
Paid time off
Employee wellness and engagement programs

Your Role at TP

Leveraging a mix of technology and human interaction, we simplify and expedite processes, adapting quickly to meet shifting needs. As a significant team member, you will support us in delivering top-quality service.

You will be engaging in a vibrant and cooperative setting, addressing customer questions and discovering dynamic solutions. Each day offers varied experiences as you interact with diverse individuals and explore your potential for career advancement.

Our Chief Client Officer began her journey at TP as an agent and climbed to the top, demonstrating the limitless opportunities here.

Job Responsibilities

Address customer inquiries through phone, email, chat, or social media
Calmly resolve and manage issues, escalating when needed
Assist with inquiries and handle payment processing
Document call-related details for audits and reports
Provide constructive feedback on call interactions
Achieve defined sales targets

Qualifications

High school diploma or equivalent
At least six months of experience in customer service
Minimum age of 18
Typing speed of at least 25 words per minute
Experience with Windows-based computer systems
Customer service or sales background preferred
College degree is a plus but not mandatory

Core Skills

Process adherence and customer focus
Team collaboration to solve customer issues
Excellent communication and analytical ability
Strong organizational and problem-solving skills
Reliable emotional intelligence under pressure
Receptive to feedback and schedule flexibility
Critical thinking and quick problem resolution
Creating positive customer experiences

Work from Home Essentials

Internet requirements:
Download speed of 15.0 Mbps or higher
Upload speed of 5.0 Mbps or higher
No packet loss and ping below 50ms
Prohibited: Satellite, Mobile Data, P2P, or VPN connections
Verification of internet speed
Quiet and clean workspace

Join Our TP Community

We aim to provide a workplace where you feel acknowledged, motivated, and supported. Fostering such an environment boosts productivity, creativity, and employee involvement.

We commit to ensuring a positive work-life balance and cultivating an inclusive culture that values diversity and support.