Sales Customer Support Specialist - Telecommute (Evenings / Nights)

Join Our Team as a Sales Customer Support Specialist - Telecommute (Evenings / Nights)

Start a fulfilling career where technology and customer care come together. As a Sales Customer Support Specialist - Telecommute (Evenings / Nights), you’ll engage with customers to answer questions, process requests, and deliver effective sales and service solutions. Every conversation gives you a chance to create a great impression and make a difference.

Expect a dynamic, team-oriented environment that values communication, collaboration, and professional growth. Many of our successful leaders began in this very position—proof of the limitless opportunities for advancement available here.

About Us

We are a global leader in digital business solutions, helping major brands improve efficiency and customer satisfaction through innovative and sustainable strategies.

Our workforce is made up of more than half a million professionals around the world, speaking hundreds of languages. Together, we combine global expertise with local understanding to strengthen customer connections and deliver real results for clients and communities alike.

Your Role as a Sales Customer Support Specialist - Telecommute (Evenings / Nights)

You will be responsible for assisting customers and resolving concerns using a combination of empathy, communication skills, and product knowledge.

In this role, you’ll manage inquiries across multiple communication platforms, providing high-quality assistance while maintaining accuracy, professionalism, and efficiency.

Job Responsibilities

• Respond to customer inquiries through phone, email, chat, or social platforms
• Address concerns calmly and escalate when necessary
• Support customers with product or service questions and payment processing
• Record detailed information for tracking and quality purposes
• Offer constructive insights to enhance service procedures and performance
• Reach and exceed defined sales and service goals

Core Skills for the Sales Customer Support Specialist - Telecommute (Evenings / Nights)

• Customer-focused mindset and commitment to service quality
• Collaboration and adaptability within team environments
• Clear and confident written and verbal communication skills
• Strong analytical thinking and ability to solve issues quickly
• Dependability and emotional composure under pressure
• Flexibility and openness to feedback
• Commitment to delivering positive customer experiences

Qualifications

• High school diploma or equivalent
• Minimum six months of customer service experience
• Must be at least 18 years of age
• Ability to type 25 words per minute or faster
• Basic familiarity with Windows-based systems
• Background in customer service or sales preferred
• College education is a plus but not required

Work From Home Essentials for Sales Customer Support Specialist - Telecommute (Evenings / Nights)

• Internet connection with at least 15.0 Mbps download and 5.0 Mbps upload speed
• Stable connection with no packet loss and ping under 50ms
• Not permitted: satellite, mobile data, P2P, or VPN connections
• Verified speed test required
• Quiet, organized home workspace suitable for professional communication

Why You’ll Enjoy Working as a Sales Customer Support Specialist

We are committed to building a workplace where everyone feels recognized, motivated, and supported. Our culture promotes collaboration, respect, and continuous learning—encouraging you to grow in both your career and personal development.

We value work-life balance and offer flexibility so you can perform at your best while maintaining a healthy routine.

Perks of Joining Us

• Competitive compensation with performance-based incentives
• Full suite of benefits including medical, dental, vision, and retirement plans
• Paid training and paid time off
• Access to employee wellness and engagement programs

Equal Opportunity Employer - Disability - Veterans