Technology Technical Support Representative - Work From Home

Category: Customer Service/Support

About TP

TP is a global provider of digital business services, dedicated to delivering advanced, technology-driven solutions that help leading brands optimize their operations effectively and sustainably.

With a team of over 500,000 enthusiastic and dedicated people who speak more than 300 languages, our global reach and local presence empower us to support our clients, communities, and the environment.

Benefits of Working with TP

Paid Training
Competitive Pay
Comprehensive Benefits (Medical, Dental, Vision, 401k, and more)
Paid Time Off
Programs for Employee Wellness and Engagement

TP and You

At TP, we blend cutting-edge technology with personalized service to simplify, accelerate, and enhance people's lives. We help businesses adapt swiftly to new demands, and our mission is to deliver excellence across all our endeavors. You will be an essential part of making that vision a reality.

In your role, you will handle customer queries and create effective responses, all within a collaborative and dynamic setting. Engage with diverse individuals daily, experiencing new challenges and opportunities for growth.

Our Chief Client Officer started as an agent and reached the company's top - at TP, there's no limit to what you can achieve.

Your Responsibilities

As a Technical Support Representative, you will tackle a variety of inquiries, issues, and concerns with innovative solutions.

Offer first-level technical help to consumers
Support high-speed internet services for clients and provide a top-notch customer experience
Resolve technical issues within a fast-paced, customer-friendly environment
Provide troubleshooting and resolution assistance for connectivity and performance issues
Support client-specific internet services and devices with troubleshooting and necessary resolution techniques
Deliver support for internet service and browser configuration issues
Exhibit advanced product knowledge to resolve customer concerns
Ensure the resolution of customer issues on the initial call whenever possible
Operate and manage a trouble ticket system for user and network issues
Maintain a friendly and professional demeanor
Address and resolve technical problems efficiently and within scheduled time frames
Follow all assigned work schedules and management directives
Adhere to company policies

Qualifications

High School Diploma or equivalent
At least 6 months of customer service experience
Must be 18 years or older
Ability to type 25 words per minute
Familiarity with desktop computer systems and Windows-based operations
Customer service or sales experience preferred
A college degree is an advantage but not required

Key Competencies

Process Excellence: Follow procedures and be client-focused
Collaboration: Work well with team members and support departments
Communication: Excellent communication, listening, and analytical talents
Organizational Skills: Strong organizational and problem-solving capabilities
Emotional Intelligence: Prioritize tasks and perform well under pressure
Open-Mindedness: Accept feedback and adapt to evolving policies
Critical Thinking: Analyze customer issues quickly and make informed decisions
Solution-Oriented: Proactively resolve issues to enhance customer experiences

Work from Home Requirements

Internet Requirements:
Download speed of at least 25 Mbps
Upload speed of at least 10 Mbps
No packet loss and ping under 30ms
Avoid Satellite, Mobile Data, P2P, or VPN connections
Proof of internet details required
Maintain a clean and quiet workspace

Be Part of Our TP Family

Our mission is to provide an environment where employees feel valued, inspired, and supported, allowing them to bring their best selves to work. Happy and healthy employees are more productive, creative, and engaged. We're dedicated to offering a workplace that fosters happiness and work-life harmony.

We believe in cultivating a positive, supportive community, and are committed to promoting inclusion and diversity, ensuring everyone feels welcome and appreciated.