Virtual Customer Service Representative (Evenings / Nights)

Join Our Team as a Virtual Customer Service Representative (Evenings / Nights)

Bring your communication skills and customer focus to a role where every interaction matters. As a Virtual Customer Service Representative (Evenings / Nights), you’ll assist customers with professionalism and empathy while ensuring each inquiry is handled quickly and effectively. Your commitment to service excellence will help shape positive customer relationships and strengthen brand loyalty.

What Makes TP a Great Place to Work

TP is a global leader in digital customer experience solutions, supporting major brands through technology, innovation, and human connection. Our diverse team of hundreds of thousands of professionals speaks hundreds of languages, making it possible to deliver personalized experiences for customers wherever they are. TP’s culture of diversity and collaboration empowers employees to grow both personally and professionally.

What You’ll Do as a Virtual Customer Service Representative (Evenings / Nights)

• Respond to customer communications via phone, chat, email, or social channels
• Resolve issues calmly and efficiently, escalating when necessary
• Support customers with account questions and transaction processing
• Maintain accurate documentation for tracking and quality purposes
• Offer suggestions and insights to enhance overall service performance
• Meet established goals for quality, productivity, and customer satisfaction

Your Qualifications

• High school diploma or equivalent
• Minimum of six months of customer service experience
• Must be 18 years old or older
• Typing ability of at least 25 words per minute
• Comfortable with Windows-based computer systems
• Strong communication and organizational abilities
• Experience in sales or service-oriented roles is an advantage

Work From Home Setup

• Reliable internet connection: at least 15.0 Mbps download and 5.0 Mbps upload
• Ping below 50ms with no packet loss
• Connections using satellite, mobile data, P2P, or VPN are not accepted
• Verified speed test required
• Quiet, private workspace for uninterrupted customer support

Why Choose TP for Your Virtual Customer Service Representative (Evenings / Nights) Career

At TP, people are at the heart of everything we do. Our inclusive and supportive culture values respect, teamwork, and continuous growth. Your ideas are valued, your progress is celebrated, and your potential is limitless.

Core Skills to Excel as a Virtual Customer Service Representative (Evenings / Nights)

• Dedication to delivering thoughtful, high-quality service
• Ability to collaborate effectively and adapt to change
• Strong critical thinking and problem-solving abilities
• Professional communication skills, both spoken and written
• Dependability and emotional poise when managing complex interactions

What You’ll Gain with TP

• Competitive pay and performance-related bonuses
• Comprehensive benefits including health, dental, vision, and retirement plans
• Paid training along with paid time off
• Career growth opportunities across TP’s global operations
• Wellness programs and employee recognition initiatives

What It’s Like Working as a Virtual Customer Service Representative (Evenings / Nights)

Every shift brings something new. You’ll work alongside a supportive group focused on helping customers and empowering one another. Many TP leaders started their journey in customer service roles, showing how dedication and talent can open doors to advancement.

TP is an Equal Opportunity Employer - Disability/Veterans