Virtual Customer Support Specialist (Automotive)

Join Our Team as a Virtual Customer Support Specialist (Automotive)

Be part of a growing global team where customer excellence meets innovation. As a Virtual Customer Support Specialist (Automotive), you will assist customers with questions, concerns, and service needs while providing an outstanding experience across multiple communication platforms. Every interaction allows you to strengthen customer relationships and help shape the future of our brand support.

You’ll thrive in a collaborative environment that promotes teamwork, learning, and growth. Each day offers new challenges and opportunities to build your skills. Many of our leaders began in customer-focused roles, reflecting the potential for long-term success and advancement within our organization.

About Us

We are a global company delivering advanced digital business services that help leading brands improve their performance, efficiency, and sustainability.

Our team of over 500,000 professionals operates across the world, offering support in more than 300 languages. This combination of global reach and local insight allows us to positively impact clients, communities, and the environment.

Your Role as a Virtual Customer Support Specialist (Automotive)

In this role, you’ll work closely with customers to resolve inquiries related to products, accounts, and services. You’ll handle requests through various communication channels while maintaining professionalism and empathy in every interaction.

Your ability to stay calm, resourceful, and proactive will help you deliver consistent satisfaction and uphold quality service standards.

Key Responsibilities

• Engage with customers by phone, email, chat, or social media to address inquiries and resolve issues
• Handle customer concerns effectively and de-escalate when needed
• Escalate complex interactions or technical matters appropriately
• Assist with account-related inquiries, information requests, and payment processing
• Maintain accurate logs of call details for auditing and reporting purposes
• Offer suggestions and feedback to improve customer interaction processes
• Identify opportunities for upselling or cross-selling relevant services

Key Competencies for Virtual Customer Support Specialist (Automotive)

• Commitment to accuracy and adherence to service protocols
• Strong teamwork and collaboration with supervisors and support teams
• Excellent verbal and written communication skills
• Solid problem-solving and organizational abilities
• Dependable focus and emotional balance under pressure
• Receptive to feedback and adaptable to policy changes or scheduling needs
• Analytical mindset for quick, informed decision-making
• Proactive attitude centered on creating outstanding customer experiences

Qualifications

• High school diploma or equivalent
• Minimum of six months of customer service experience
• Must be 18 years of age or older
• Typing ability of at least 25 words per minute
• Familiarity with computer systems, especially in Windows environments
• Previous customer service or sales experience preferred
• College coursework or degree beneficial but not required

Work From Home Requirements for Virtual Customer Support Specialist (Automotive)

• Reliable internet connection with at least 25.0 Mbps download and 10.0 Mbps upload speed
• Connection with no packet loss and a ping under 50ms
• Not supported: satellite, mobile data, P2P, or VPN connections
• Verified proof of internet speed required
• Quiet, organized workspace suitable for professional work and customer communications

Why You’ll Love Working as a Virtual Customer Support Specialist (Automotive)

We’re committed to creating an environment where employees feel recognized, motivated, and supported. A company thrives when its people do, so we emphasize inclusivity, engagement, and well-being.

We aim to maintain a strong work-life balance and encourage open communication and career growth within an atmosphere of respect and collaboration.

Benefits of Joining Our Team

• Paid training to ensure your success
• Competitive pay and performance-based rewards
• Complete benefits package including medical, dental, vision, and retirement plans
• Paid time off for rest and personal time
• Employee wellness, recognition, and engagement initiatives

Equal Opportunity Employer

We proudly support an inclusive work environment and encourage applications from individuals with disabilities and veterans.