IT Support Technician

An IT Support Technician provides technical assistance to end users, ensuring that hardware, software, and network systems run efficiently. They serve as the first point of contact for troubleshooting issues, diagnosing problems, and implementing solutions to maintain smooth daily operations.

In this role, the technician works closely with staff across all departments, offering guidance, training, and support for various technology-related needs. Strong communication skills, patience, and a proactive approach to problem-solving are essential for success.

Responsibilities

Respond to and resolve help desk tickets in a timely manner

Troubleshoot hardware, software, and network issues for end users

Install, configure, and maintain computer systems and peripherals

Assist with user account setup and access permissions

Perform routine system maintenance and updates

Document technical procedures and resolutions

Provide training and guidance on software applications and IT best practices

Escalate complex technical issues to higher-level support when necessary

Qualifications

High school diploma or equivalent; associate degree or technical certification preferred

Experience in IT support, troubleshooting, and system maintenance

Knowledge of operating systems, networking, and common software applications

Strong problem-solving skills with attention to detail

Excellent communication and customer service abilities

Ability to work independently and as part of a team

Familiarity with remote support tools and ticketing systems

Job Benefits

Health, dental, and vision insurance

Paid time off and holidays

Retirement savings plan with company match

Professional development and certification reimbursement

Employee assistance program

Opportunities for career growth within the IT department

Salary Range

Annual compensation typically falls between $48,000 and $66,000, depending on experience level and technical expertise.

Job Details

Position Title

IT Support Technician

Employment Type

Full Time

Base Salary

$48,000–66,000 per year

Working Hours

Monday through Friday 8am to 5pm

Job Location

Philadelphia, Pennsylvania, US

Date posted

January 12, 2026

Valid through

February 12, 2026

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