Contexte et environnement

Technical: large volumes of transactions that require attention to detail, accuracy and good governance practice. Risk: High value transactions requiring segregation of duties to ensure risk is mitigated. Accuracy is imperative to ensure customer accounts always reflect the correct information

Activités

Customer account management

To manage and control all allocated customer accounts, within defined limits of authority and the customer predefined credit limits and credit terms.
To ensure correct initiation of financial debit and credit notes, re-collection of items unpaid, liaising directly with all customers, collection of all outstanding monies.
To ensure timeous accurate matching of all payments collected(as per customer instruction ,remittance advise, customer payment reconciliation)
Reconciliation of all customer accounts allocated to the incumbent through liaison , logging of tickets to SSC and ensuring accurate execution of instructions by SSC.
Reporting of all credit results to the Account Receivable Manager
To accurately initiate journals for Inter account transfer, small write off/write up , bad debt write off and Intercompany account sweepings(where applicable)
To minimise all risk pertaining to customer accounts
To provide the accurate comments on customer sales orders going on credit block and ensure all blocked orders are addressed within SLA.
To investigate reasons for orders going on credit block and ensure it is addressed with the Sales team – overdue queries resolved within 60 days and overdue payments collected immediately after due date.
To ensure bad debt provisions are minimised
To continuously strive to reduce the number of sales orders going on credit block with the assistance and support of the sales team to ensure compliance with budget percentage for blocked orders.
To resolve all incorrect charged items on customer accounts e.g. municipality, rebate, price& quantity claims, Sapphire, ESO, Promotion Items, Total Card.
To ensure accurate data are provided to Sales for the purpose of evaluating customer (e.g. payment history and turnover history).
To ensure that daily account verifications take place and anomalies are discussed with Accounts Receivable Manager
To initiate re-imbursements of amounts via the Vendor account within Limits of Authority
To prepare transfer to Doubtful and Acknowledgement of Debt debtors' file for Litigation matters which must be submitted to the Legal and Governance department
To always ensure excellent Customer Service.
To ensure professional liaison with internal and external stakeholders
To ensure all payments received are valid and to report any fraudulent transactions.
To provide assistance to the Auditors on all requirements (for internal and external auditors)

Profil du candidat

Diploma in Credit Management or equivalent
At least 3 years Credit control experience in a Large Company, FMCG and/or Other Oil Company experience will be an advantage.
Key competencies:

Initiating Action, Attention to detail, Accuracy, Adhering to TSA's code of conduct, Ethic, Principles and Values, policies and procedures, Presenting and Communicating Information,
Good interpersonal skills, good conflict resolution and people skills
Analysing, Planning & Organising, Delivering Results and meeting Customer expectations.

Technical knowledge or skills required: Excellent Computer Literacy and experience of MS Office applications, advanced excel is essential.
Basic knowledge on legal procedures
Knowledge of SAP.
Effective written and verbal communication skills

Informations supplémentaires

TotalEnergies valorise la diversité, promeut le développement individuel et offre des opportunités d'emploi égales à tous les candidats.

Accounts Receivable Controller

Job Type