Service Desk Technician
TurtleTitle: Service Desk Technician
Location: La Porte, TX
Type: Full Time
Shift: Monday - Friday 8 am - 5 pm
Why Turtle?
At Turtle, we're redefining what it means to be an industry leader in electrical distribution, and we want you to be part of our exciting journey! For over 100 years, we've built a reputation for innovation, excellence, and exceptional customer service—and we're just getting started. We are a diverse, passionate team spread across the US, Canada, Mexico, and Puerto Rico, committed to growth, learning, and creating opportunities for each other. At Turtle, every day is a chance to make a real difference, solve complex challenges, and push the boundaries of what's possible. We believe in fostering an environment that inspires collaboration and sparks creativity, where employees are empowered to contribute to our mission and shape the future of the industry. If you're looking for a fast-paced, dynamic career where your ideas are valued and your growth is prioritized, Turtle is the place for you. Join us and be a part of a company that's making waves and empowering its people to do extraordinary things every single day!
About The Role
The Service Desk Technician is the first point of contact for IT-related issues and requests. This role is responsible for providing technical support, troubleshooting problems, and ensuring timely resolution of incidents to maintain business continuity and user satisfaction.
This position is a full-time, 40 hours per week position based in Deer Park, TX and will include occasional travel to other locations. On-call after-hours paid support on a scheduled rotation with the rest of the support team. The work schedule for this position is flexible and can range from 7:00am - 6:00pm, Monday - Friday.
What You'll Do
Required Skills & Qualifications:
We offer a competitive benefits package that includes:
Founded in 1923, Turtle is a fourth-generation, family-owned, and three-generation women-owned business, and one of the nation's largest independent electrical and industrial distributors. Headquartered in Clark, NJ, our Electrical Distribution division operates 14 branches spanning from coast to coast. It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets. Turtle Integrated provides on-site MRO procurement, cost-saving, and spend analytics across the US and in Canada, Puerto Rico, and Mexico.
What To Do Next
You can begin by filling out our application online. If you want to learn more about Turtle, please visit our website www.turtle.com or our LinkedIn: @Turtle.
Turtle is proud to be is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, marital status, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Location: La Porte, TX
Type: Full Time
Shift: Monday - Friday 8 am - 5 pm
Why Turtle?
At Turtle, we're redefining what it means to be an industry leader in electrical distribution, and we want you to be part of our exciting journey! For over 100 years, we've built a reputation for innovation, excellence, and exceptional customer service—and we're just getting started. We are a diverse, passionate team spread across the US, Canada, Mexico, and Puerto Rico, committed to growth, learning, and creating opportunities for each other. At Turtle, every day is a chance to make a real difference, solve complex challenges, and push the boundaries of what's possible. We believe in fostering an environment that inspires collaboration and sparks creativity, where employees are empowered to contribute to our mission and shape the future of the industry. If you're looking for a fast-paced, dynamic career where your ideas are valued and your growth is prioritized, Turtle is the place for you. Join us and be a part of a company that's making waves and empowering its people to do extraordinary things every single day!
About The Role
The Service Desk Technician is the first point of contact for IT-related issues and requests. This role is responsible for providing technical support, troubleshooting problems, and ensuring timely resolution of incidents to maintain business continuity and user satisfaction.
This position is a full-time, 40 hours per week position based in Deer Park, TX and will include occasional travel to other locations. On-call after-hours paid support on a scheduled rotation with the rest of the support team. The work schedule for this position is flexible and can range from 7:00am - 6:00pm, Monday - Friday.
What You'll Do
- Diagnoses and resolve hardware, software, and network issues within defined SLAs.
- Diagnose and troubleshoot RF related hardware equipment such as Zebra RF scanning guns, Zebra wireless and stationary printers.
- Escalate complex issues to appropriate support teams while maintaining ownership until resolution.
- Document all interactions and resolutions accurately with in a ticketing system.
- Provide guidance and training to end-users on standard applications and IT policies.
- Monitor and manage ticket queues to ensure timely response and closure.
- Assist in onboarding and offboarding processes, including account setup and access management.
- Support multiple projects simultaneously, prioritizing work and resolving emergencies as they arise.
Required Skills & Qualifications:
- Strong customer service and communication skills.
- Problem-solving and analytical skills, and a desire to advance technical skills.
- Ability to work both individually and within a team environment.
- Basic working knowledge of IT hardware and software systems.
- Basic understanding of Windows/Mac OS, Microsoft 365, Active Directory, and Microsoft Entra ID.
- Ability to prioritize tasks and work under pressure in a fast-paced environment.
- Willingness to learn new systems and programs and can adapt quickly to changing business needs.
- Familiarity with ITIL principles and incident management processes
- Experience with ticketing systems (e.g., Freshservice ServiceNow, or similar)
- Experience with remote support tools (e.g., TeamViewer, NinjaOne Remote or Soti Mobi Control)
- High school degree or a minimum of 1-year experience in an IT Support role
- IT coursework, certifications, and/or a college degree are a plus.
- Basic network technology knowledge
- The ideal candidate is a self-starter with strong analytical skills and is detail-oriented and demonstrates initiative.
We offer a competitive benefits package that includes:
- 401(k) plan
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid holidays
- Vacation
- Employee negotiated discounts
Founded in 1923, Turtle is a fourth-generation, family-owned, and three-generation women-owned business, and one of the nation's largest independent electrical and industrial distributors. Headquartered in Clark, NJ, our Electrical Distribution division operates 14 branches spanning from coast to coast. It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets. Turtle Integrated provides on-site MRO procurement, cost-saving, and spend analytics across the US and in Canada, Puerto Rico, and Mexico.
What To Do Next
You can begin by filling out our application online. If you want to learn more about Turtle, please visit our website www.turtle.com or our LinkedIn: @Turtle.
Turtle is proud to be is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, marital status, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Job Type
- Job Type
- Full Time
- Location
- La Porte, TX
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