Guest Services Representative - Guest Services - Multiple Shifts

Position Overview

Pay range: $15.00 - $19.50 / hour

Shifts: full-time and part-time AM and PM, rotating shifts

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

Job Description

To provide assistance for all patients, families, and visitors having a need or want while in the hospital, traveling to the hospital or after the hospital stay. To exhibit utmost professionalism, friendliness, and helpfulness to contribute to a lasting impression of excellence in patient care for patients and family members.

1. Interacts with patients, families and visitors to ensure needs are met while stationed behind guest services desk, in the main concourses, in the patient escort area, or other areas as assigned by Guest Services Manager.

2. Meets productivity standards consistently and incorporates UAB Hospital Core Values in areas of service to be measured daily, consisting of a) providing helpful, caring and friendly behavioral assistance in a timely manner, and b) effectively interacting and responding (i.e., body language, pleasant expressions, eye contact, etc.) to patients, guests, and co-workers.

3. Responds to the unique needs of neonatal, pediatric, adolescent, and geriatric patients as needed, using the appropriate equipment to provide healthcare and demonstrates sensitivity to psychosocial needs of all populations.

4. Performs other duties as assigned.

Qualifications

High School diploma or GED and one (1) year of related experience required.

Why Work at UAB Medicine

We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.1 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 2,200 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s only ACS-verified Level I adult trauma center and Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.