Job Title: Shift lead, Global IT Service desk.

Overall Experience – 12 + years with IT Infrastructures.

Excellent Oral and written communication skills
Must have previous exposure of dealing with international projects.
Experience with IT Project deliveries & technical guidance of teams.
Knowledge of end-to-end IT Infrastructure architecture. Should have the focus towards technologies and their dependence on each other. Architect level knowledge is a must.
Sound knowledge of server environments both Linux & Microsoft Windows Server (Server 2016 R2, 2019) Client OS (Windows 10, 11) (MCSA & RHCSA certifications)
Sound Knowledge of Virtualization, VMware ESXi 6 or above (VCP certification preferred) and storage technologies.
Experience in monitoring and resolving hardware issues relate to server & client hardware. Experience with HP Server hardware would be an added advantage.
Experience with supporting container platforms will be desired and experience with setting up teams for container support will be added advantage.
Sound understanding of ITIL concepts.

Specific experience with Nagios or OP5mon would be an added advantage. Experience with other IT monitoring tools would also help.
Knowledge of Networks & Cisco technologies would be an added advantage.
Experience with VEEAM or other backup products.

Ensures quality project delivery, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
Assists management with hiring processes and new team member training.
Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance.
Communicates deadlines and goals to team members.
Develops strategies to promote team member adherence to company regulations and performance goals.
Conducts team meetings to update members on best practices and continuing expectations.
Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
Ensures company brand materials and physical working spaces meet and exceed company presentation standards.

Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
Proven experience in a leadership or supervisory role within an ICT department.
Strong technical knowledge across a range of IT areas, including hardware, software, networks, and security.
Project management experience, with a demonstrated ability to lead and execute IT projects.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
ITIL or other IT service management certifications are a plus.

IT Specialist I

Job Type