IT Support Technician

Position Overview

Verily is a subsidiary of Alphabet using a data-driven approach to change the way people manage their health and the way healthcare is delivered. Launched from Google X in 2015, the company is focused on generating and activating data from a variety of sources to arrive at the best solutions for each individual. We are seeking a highly skilled IT Support Technician to join our fast-paced IT Operations team. This hands-on role provides technical support across multiple office locations—with a primary focus on delivering a seamless IT experience for end users, including high-level executives and business-critical teams. The technician will maintain a consistent onsite presence while supporting escalations, hardware relocations, and local events at all designated locations.

Key Responsibilities

• Provide technical support for hardware, software, and network issues in both onsite and remote environments. Responsibilities include end-user troubleshooting, issue escalation, and ensuring timely resolution across devices, systems, and collaboration tools.
• Manage device lifecycle activities such as workstation setup, maintenance, software installations, peripheral support, and asset tracking. Support code-related tasks including GitHub workflows (e.g., branching, pull requests) for internal tooling or documentation when needed.
• Handle user access requests, password resets, and permission changes while maintaining strict adherence to security protocols and data confidentiality. As routine provisioning becomes automated, this role will shift toward exception handling, workflow optimization, and ensuring system reliability.
• Deliver executive-level (white glove) IT support with professionalism and discretion, ensuring a seamless experience for C-level leaders and high-impact users. This includes proactive AV checks, real-time troubleshooting, and maintaining the reliability of Google Meet rooms and conference systems for critical meetings and events.
• Support end-to-end onboarding and offboarding processes by coordinating account setup, hardware provisioning, and access configurations. Contribute to and maintain internal IT documentation, knowledge base articles, and SOPs to enhance team efficiency, enable self-service, and support continuous knowledge sharing.

Required Qualifications

• 3+ years of hands-on IT support experience across macOS, Windows, and basic Linux, with proven ability to troubleshoot hardware, software, and network issues including VPN and Wi-Fi.
• Experience delivering onsite and remote support in corporate environments, including AV and conference room setups (e.g., Google Meet), with proficiency in enterprise tools such as Google Workspace, Slack, and Okta, and strong documentation and communication skills for user support and process writing.
• Must be well-versed in version control best practices, including committing code changes, creating and managing branches, submitting pull requests, and collaborating within GitHub-based workflows. Familiarity with code review processes and resolving merge conflicts is a plus.
• Able to work independently, manage complex technical issues, lift up to 50 lbs, and travel weekly between South San Francisco, Mountain View, and San Bruno locations.

Preferred Qualifications

• Experience supporting C-level executives in a fast-paced or high-growth organization.
• JAMF and/or MDM administration experience for macOS devices.
• Exposure to identity and access management tools such as Okta or Active Directory.
• Experience working with external vendors or event AV teams for onsite support and coordination.

Benefits & Perks

• Salary: $83,000 - $124,000 + bonus + benefits