IT Helpdesk Technician - Kennesaw, GA

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is On-Site at the location detailed in the job post.

Overview

At UES, we're a team of more than 4,000 engineers, scientists, geologists, inspectors, technicians, and drillers united by a shared purpose-to make a meaningful impact in the communities we serve. As a national leader in geotechnical engineering, environmental consulting, and materials testing and inspection, we collaborate on transformative projects across transportation, energy, water, healthcare, and more. Learn more about the benefits of joining Team UES and our core values at careers.teamues.com.

Position Overview

Are you a service-oriented problem solver looking for a growth-focused environment where you can turn your technical aptitude into a career?

As an IT Help Desk Technician at UES, you are the first point of contact and the primary ixer for our internal users. Whether it's a hardware glitch or a network hiccup, you are the calm voice on the other end of the phone that ensures our business operations never miss a beat. As one of the fastest-growing firms in the United States, we offer a fast-paced environment where you'll gain hands-on experience across hardware, software, and systems, all while being mentored for future growth within our IT department

Responsibilities

Provide technical support to end users, including troubleshooting hardware, software, networking, and system issues.

Respond to and address all support desk enquiries and provide technical support, track and monitor issues.

Follow established IT UES internal end user Service Level Agreement to ensure a timely resolution.

Assist with onboarding and offboarding processes including setting up and deactivating user accounts, hardware, and software access.

Coordinate needed repairs over the phone or through remote communications.

Install and configure applications on desktops, laptops, handheld devices.

Maintain current knowledge of technology trends, tools, and best practices relevant to the role.

Escalate complex issues to senior IT staff or vendors as needed and assist with issue resolution.

Collaborate with team members on IT projects and initiatives as assigned.

Perform other duties and responsibilities as required to support the department.