Client Support Manager

A company is looking for a Client Support Manager to lead and optimize support processes during a critical growth stage.

Key Responsibilities

Design and optimize support processes, including SOPs and workflows for ticket resolution and customer feedback

Create reports on support metrics and trends to inform product and operational improvements

Lead and mentor the Client Success team, fostering a culture of high performance and empathy

Required Qualifications

5-10 years of experience in SaaS customer support with team management experience

Prior startup experience in fast-paced, resource-constrained environments

A builder's mindset with a passion for creating structure and processes

Proficiency in support tooling and workflow automation

Strong analytical skills to derive insights from data