Customer Support Technician

A company is looking for an Associate Customer Support Technician to join their US Ratings Support team in a remote capacity.

Key Responsibilities

Answer real-time customer inquiries via phone, email, or chat regarding software applications

Triage and troubleshoot customer problems to understand and document issues

Provide effective customer service while escalating unresolved issues to the appropriate support level

Required Qualifications

1+ years of customer service experience

Experience working with technology and Microsoft applications

Ability to multitask and organize workload effectively

Experience in a real-time customer support center, preferably in B2B services or technology

Understanding of web applications using supported browsers