IT Help Desk Associate

A company is looking for an IT Associate - Help Desk to provide technical support and manage IT resources for users remotely.

Key Responsibilities

Deliver prompt and effective technical support to end-users through various communication channels

Troubleshoot and resolve hardware and software issues to minimize downtime

Install, configure, and maintain computer systems, applications, and security enhancements

Required Qualifications

2-3+ years of real-world experience supporting an internal helpdesk

Strong experience with Macs and Windows 11 OS

Experience with Office 365, Microsoft Intune, and Microsoft Teams

Familiarity with cloud-based applications, such as Zendesk, is a plus