IT Helpdesk Analyst

A company is looking for an IT Helpdesk Analyst to deliver remote technical support and resolve client IT issues across managed environments.

Key Responsibilities

Provide support for end users via phone, email, and remote tools

Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365 apps, and basic networking

Document solutions in ticketing systems and follow security best practices

Required Qualifications

Minimum of 3 years of experience as a Helpdesk Analyst; MSP experience preferred

Strong expertise in Windows desktop operating systems (Windows 10 / 11)

Experience with Microsoft 365, Azure AD, Intune, and related cloud services

Solid understanding of firewalls, switches, and networking fundamentals

Experience with RMM tools, PSA systems, and IT automation platforms