IT Support Consultant

A company is looking for an IT Support Consultant to provide support to clients on installed projects.

Key Responsibilities

Receive, analyze, and resolve functional and technical incidents

Identify root causes and propose solutions, including developing hotfixes in Java / Spring Boot and PL / SQL

Ensure service levels (SLA) are met and provide support via ticketing tools, email, or online meetings

Required Qualifications

Degree in IT or equivalent practical experience with programming knowledge, preferably in Java / Spring Boot and PL / SQL

Previous experience in application support or critical operating environments is desirable

Ability to debug logs and work with monitoring tools

Willingness to participate in support on-call duties and travel to client sites if necessary

Fluency in Spanish; English proficiency is a plus