IT Support Specialist I

A company is looking for a Tier I Support Technician for a part-time remote role.

Key Responsibilities

Provide first-level technical support to end users via phone, email, and ticketing systems

Troubleshoot and resolve common hardware, software, and connectivity issues

Assist with user account setup and routine IT operations under supervision

Required Qualifications

Associate degree in Information Technology or related field, or equivalent experience preferred

1-2 years of experience in a technical support or help desk role preferred

Familiarity with Windows and macOS environments

Exposure to Office 365 and Active Directory is a plus

Certifications such as CompTIA A+ or Microsoft 365 Certified : Fundamentals are preferred but not required