Junior Support Agent

A company is looking for a Junior Support Agent to join their player experience team.

Key Responsibilities

Handle player support tickets related to gameplay, account, and technical issues

Moderate player reports concerning rule violations and escalate issues as needed

Maintain and update the internal knowledge base and assist with various operational tasks

Required Qualifications

Basic digital literacy (browser, email, Google tools)

Ability to handle direct or aggressive communication with stress tolerance

Service mindset with empathy, patience, and a positive attitude

Fluency in English; knowledge of Russian is an advantage

Experience in customer support or service roles is a plus