Lead Support Engineer

A company is looking for a Lead Support Engineer to strengthen their Run Support team and address high-impact technical challenges.

Key Responsibilities

Own resolution of high-severity incidents and ensure adherence to SLAs

Collaborate with Product Owners to manage bugs and user stories in Azure DevOps

Mentor junior support engineers and advocate for customer impact during sprint planning

Required Qualifications

5+ years of experience in application support or software operations

Expertise in technical troubleshooting and root cause analysis

Proficiency in Azure DevOps for backlog and release management

Knowledge of ITIL practices and experience with ticketing systems

Hands-on experience with monitoring platforms like Splunk or Dynatrace