Network Support Engineer

A company is looking for a Network Support Engineer (Level 3) Remote.

Key Responsibilities

Act as the ultimate escalation point for Level 1 and Level 2 help-desk technicians, resolving complex tickets and mentoring junior staff

Troubleshoot, configure, and manage complex routing, switching, LAN, and WAN environments for clients

Diagnose and resolve high-level system, server, and network outages to ensure maximum uptime

Required Qualifications

3-5+ years of hands-on networking and advanced IT support experience, ideally in a Managed Service Provider (MSP) environment

CompTIA Network+ certification required; Cisco CCNA or equivalent preferred

Experience with routing & switching, LAN / WAN, VLANs, VPNs, and firewall management

Knowledge of Windows Server, Active Directory, and virtualization technologies

Experience with Microsoft Azure and / or AWS is a plus