Production Support Engineer

A company is looking for a Production Support Engineer.

Key Responsibilities

Provide high-quality support and ownership in responding to inquiries and issues

Perform problem-solving and generate corrective action plans for technical issues

Collaborate with cross-functional teams to resolve customer care issues and monitor production performance

Required Qualifications

2 years of experience in Technical Support, Production Support, or IT Support for B2B customers

Experience in payments and / or accounting systems

Familiarity with ticketing systems such as Jira or SalesForce

Basic SQL knowledge for data extraction and troubleshooting

Comfortable working within a Linux environment