Program Manager, AI Transformation

A company is looking for a Program Manager, AI Transformation (Customer Success).

Partner with Customer Success leadership to identify needs and priorities across the post-sales organization

Program-manage the design and rollout of AI-powered workflows, collaborating with engineering and product teams

Drive adoption and measure impact of AI initiatives, leading change management efforts and reporting on outcomes

5-8+ years of experience in program management, product operations, or digital customer success roles

Experience in designing or implementing AI and automation in post-sales environments

Ability to build no-code AI prototypes and workflows

Deep understanding of customer success lifecycle stages and relevant technologies

Analytical skills to monitor workflow performance and iterate based on data

Job Type