Senior Technical Support Manager

A company is looking for a Senior Manager, Technical Support.

Key Responsibilities

Lead and manage a globally distributed team of Technical Support Specialists

Act as a senior escalation point for complex partner issues related to APIs and integrations

Define and improve global support workflows and key performance metrics

Required Qualifications

8+ years of experience in technical support, with 3+ years in a management role

Strong hands-on experience with API-based SaaS products

Deep understanding of REST APIs, authentication methods, and integration troubleshooting

Experience leading remote and globally distributed teams

Proven ability to manage complex escalations and drive operational improvements