Software Support Specialist

A company is looking for a Software Support Specialist to provide support for mission-critical systems used by public-sector organizations.

Key Responsibilities

Provide support through the Customer Help Desk system, managing support requests with clear documentation

Troubleshoot issues, install and update software, and escalate complex cases as needed

Maintain active support tickets and ensure timely resolution of customer inquiries

Required Qualifications

A degree in Accounting, Business, or equivalent relevant experience

Knowledge of servers or PC networking

Previous experience in a customer-facing technical or software support role

Ability to work independently while collaborating effectively in a fast-paced environment

Strong commitment to confidentiality and data security