Tier 1 End User Support

A company is looking for a Tier 1 Engineer for End User Support.

Key Responsibilities

Responding to customer support requests via phone, email, chat, or customer portal

Collaborating with team members to solve problems and document resolutions

Utilizing monitoring and cybersecurity systems to triage alerts and alarms

Required Qualifications

Minimum of 1 year experience in administering / supporting Remote-Desktop / Remote-App environments

Experience with Active Directory / Azure AD and Office365 / Microsoft365

Familiarity with LAN / WAN environments and remote troubleshooting of printers / scanners

Associates degree in IT-related curriculum or equivalent industry experience

Experience with PSA and RMM tools