Tier 3 Technical Support Engineer

A company is looking for a Technical Support Engineer - Tier 3 (Healthcare / SaaS / EHR / MySQL).

Key Responsibilities

Conduct deep-dive root cause analysis to resolve complex technical issues

Provide high-fidelity feedback to Engineering and Product teams to prevent future issues

Ensure minimal operational downtime for clients during high-severity incidents

Required Qualifications

B.S. in Computer Science, Health Informatics, or a related technical field (or equivalent experience)

4+ years in a technical support or application engineering role, preferably in Healthcare SaaS

Familiarity with HIPAA regulations and SOC2 security protocols

Expert level proficiency in MySQL and understanding of HL7 and APIs

Ability to work flexibly to meet team and client needs