Director of Graphic Design

Job Summary
Design & Media makes things work at Webstaurant—for our customers, our employees, and our brands. We solve problems with craft and creativity.
We're looking for a Director of Graphic Design who brings clarity, direction, and momentum to our growing creative organization. This role leads multiple design managers and team leads, guiding a 30-person graphic design team that shapes the visual expression of our brands. The Director ensures our design practice consistently produces excellent experiences, recognizable brands, and forward-thinking creative work that advances business goals
The right person balances creative vision with operational structure. They know how to lead design leaders, build scalable systems, and partner cross-functionally to make design a strategic advantage for the business.
Responsibilities
Creative / Practice (20%)

• Define and uphold the creative vision, standards, and methodology for the design organization
• Champion design quality and consistency across all touchpoints
• Ensure design work reflects a clear understanding of brand, customer, and business context
• Provide strategic creative direction and constructive feedback to managers and leads
  

People (25%)

• Lead and mentor design managers and leads, supporting their growth as both creative and people leaders
• Foster a culture that values collaboration, curiosity, and craft
• Partner with senior leadership on hiring, performance, and development plans
• Maintain strong team health through clear expectations, communication, and accountability
  

Business (30%)

• Align design priorities with core initiatives and marketing strategies
• Partner with cross-functional leaders to plan, scope, and resource
• Advocate for design as a driver of measurable business value and brand equity
• Translate business needs into clear creative direction and frameworks for execution
  

Operations (25%)

• Build and maintain processes that support efficiency, transparency, and high output
• Oversee staffing and capacity planning across teams
• Ensure smooth coordination and communication between design, content, marketing, and production teams
• Continuously refine how work moves from intake to delivery to improve quality, efficiency and team experience
  

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.
  

Remote Work Qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.
  

Experience

• 15+ years of experience leading large creative teams (20+ designers) through managers and leads
• Strong track record of elevating design quality and aligning creative work with business goals
• Expertise in brand systems, campaign design, and cross-channel creative execution
• Experience managing creative operations, workflows, and design systems at scale
• Proficiency in Adobe Creative Suite and Figma; experience in motion or digital design a plus
  

Education
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
Desired Traits & Skills

• Visionary yet pragmatic; able to connect big ideas to real outcomes
• Excellent communicator with influence across creative and business functions
• Empathetic leader who builds trust and empowers others to lead
• Passionate about clarity, consistency, and craft
• Thrives in a collaborative, fast-moving environment
  

Company Overview
The foodservice professional's premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.
Benefits

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance
  

Available at HQ Locations Only

• On-Site Fitness Centers
• Dog-friendly Offices