Full Time | 100% Work From Home | US Office Hours

You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.

RESPONSIBILITIES

Provide technical support to internal and external users including customer service teams as well as clients and partners
Communication and coordination of feedback and inputs to the development team, mostly based in India
Assist QA lead with QA activities
Troubleshooting technical issues with minimal support from the development team
Speaking to internal and external customers to quickly get to the root of their problem
Propose workarounds to customers when the fix will take time to be released
Providing timely and accurate customer feedback
Following up with clients to ensure the problem is resolved
Supporting the roll-out of new applications
Providing support in the form of procedural documentation
Managing multiple cases at one time.
Testing and evaluating new releases
Propose new ideas and out-of-the-box solutions for a smooth operational process

REQUIREMENTS

Bachelor’s degree in computer science or information technology
Work during the US hours (9 am to 6 pm central time)
3 to 5 Years of experience with tech support for a web-based business application along with a Mobile interface
Working knowledge with Linux, Java, JavaScript (React) MySQL, AWS
Proficiency in browser-based debugging, JSON format, REST API’s, database queries and logs
Experience with remote desktop applications and help desk software
Experience in ticket management tools like Clickup, Jira, Trello etc.
Experience in texting and communication-based applications is a plus
Certifications in Linux, Java, Web development, AWS are desirable but not required
Experience in using AI tools for day-to-day tasks
Have a development mindset to quickly scale into a developer with minimal training
Attention to detail and good problem-solving skills
Excellent interpersonal skills
Good written and verbal communication

COMPENSATION

Market-rate salary commensurate with experience & skills

ABOUT THE COMPANY

Textellent is a fast-growing, high-tech company with a unique, patented Personalized Texting service (US Patent 9,756,487). We have won awards from Gartner, Sourceforge, SoftwareSuggest and others. Come join this exciting and fast-growing start-up and enter this evolving and exciting new field of business communication!

Technical Support Engineer For A Web/Mobile Application For Us Company

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