Travel Support Analyst

IT Support + AV

We are looking for an IT support technician to support growth in both Seattle and Bellevue, they want somebody able to work in both offices.

• Troubleshooting Windows OS, Mac OS and Linux OS, IT network, AD, Office 365 and digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace, storage, JAMF,
• Clearing tickets backlog, analysing issues and following up with end users, escalate technical issues, helping resolving problems and finding root cause within SLA;
• Building good relationship with 3rd party software/hardware vendors;
• AV Support (Google Meets)
• Documentations

$34.79 per hour + PTO federal holidays.

W2 contract

Requirements

• 1-2 + years experience working as IT support/service desk;
• Jira + AV Support
• Excellent client facing and problem solving skills, creative thinking and sociable personality