Help Desk Specialist

Title: Technical Support Analyst – Help Desk / Service Desk (Tier 1)

Location: Dallas, Texas

C2C not available | No third-party suppliers

About Workerbee

Workerbee is the AI-powered platform for trusted, modern hiring.

We connect companies with the right mix of enterprise-proven experts and AI-savvy specialists - full-time, part-time, or project-based. Our intelligent, multi-agent system deeply understands each specialist and every customer need, enabling better-fit matches and faster results.

We bring together people and intelligent systems to make hiring faster, smarter, and more human.

We have customers in need of Tier 1 Technical Support talent.

By joining Workerbee's Talent Network you can support project-based, contract, or permanent opportunities with leading organizations.

About the Role

You will serve as a first-line technical support resource for end users within a Microsoft environment. The role focuses on initial incident response, password resets, access administration, and basic troubleshooting via a ticketing system such as ServiceNow or Jira. This position is ideal for someone seeking to develop a career in IT support and client service.

What You Will Do

• Provide first-level technical support for hardware, software, and network access issues
• Perform password resets, user account administration, and group permissions within Active Directory and Microsoft 365
• Manage tickets in a help-desk system (ServiceNow, Jira Service Management, or similar) ensuring prompt acknowledgment and resolution
• Document steps taken and update tickets with clear notes and status information
• Escalate issues to Tier 2 or Tier 3 support when appropriate and follow up to confirm resolution
• Support remote users via Teams, Zoom, or screen-share tools to troubleshoot basic desktop and application issues
• Maintain high standards of customer service and professional communication

What You Will Bring

• One to two years of experience in technical support, help desk, or service desk operations (preferred)
• Familiarity with Microsoft Windows, Office 365, and Active Directory environments
• Experience with a ticketing system (ServiceNow, Jira, Zendesk, or equivalent)
• Strong problem-solving and documentation skills with attention to detail
• Excellent written and verbal communication skills and customer-service focus
• CompTIA A+, HDI Support Center Analyst, or similar certifications are a plus

What We Value

Speed and reliability, integrity, curiosity, adaptability, and continuous learning.

Why Join Workerbee

• Access: Work on high-impact projects with leading companies across North America
• Community: Join a trusted network of specialists and professionals in your field
• Growth: Expand your skills through exclusive learning and development opportunities
• Flexibility: Choose projects that fit your schedule and work style