IT Support Administrator (Part-Time, 12-Month FTC)

IT Support Administrator (Part-Time, 12-Month FTC)
Remote – UK | 20 hours per week
At Wrangu, we're passionate about enabling secure, compliant, and digitally empowered organisations. To support our growing team, we're looking for an organised, proactive and tech-curious IT Support Administrator to take ownership of internal IT support and employee onboarding.
This is a part-time role (20 hours per week) with a focus on helping new colleagues get set up for success, supporting day-to-day IT needs, and ensuring smooth running of our internal systems and assets. It's a great opportunity for someone early in their IT journey who wants hands-on experience across enterprise tools and exposure to the ServiceNow platform.
What You'll Do
Employee onboarding & offboarding

• Prepare laptops, phones and accounts for new starters
• Provide first-day support and help employees get up and running
• Remove access and coordinate equipment returns when colleagues leave
  

Internal IT support

• Act as first-line support for internal IT queries
• Manage IT support tickets and communicate progress clearly
• Troubleshoot device, access and connectivity issues
• Maintain accurate asset and equipment records
• Administration of Microsoft 365, SharePoint and basic ServiceNow admin tasks
  

IT operations & improvement

• Keep internal documentation up to date
• Help improve onboarding, support and IT processes
• Support Wrangu's information security standards
  

Learn & grow

• Build your knowledge of ServiceNow and enterprise SaaS tools
• Develop practical IT, troubleshooting and administration skills
• Work alongside experienced engineers and consultants
  

About You
You might have recently completed an IT qualification or have early hands-on experience in support. What matters most is enthusiasm, curiosity and a proactive mindset.

• IT-related degree/certification (or working toward one)
• Ideally holds, or is working toward, a Microsoft 365 or Azure Fundamentals certification (e.g. MS-900 or AZ-900). Higher-level administrator certifications (MS-102 / AZ-104) are a plus
• Interest in ServiceNow and enterprise SaaS platforms
• Eager to develop skills in IT systems, access management and security
• Familiar with laptops, operating systems and basic networking
• Great communicator who enjoys helping others
• Strong organiser with good attention to detail
• Confident working independently in a remote environment
• Fluent English; additional European languages are an advantage
  

Experience in helpdesk or tech support (internship, university project or lab work) is a plus but not required.
Who are we?
We are Wrangu, a rapidly expanding technology and services business in the data privacy, risk, compliance, and security space. Founded in 2016, our client base is made up predominantly of Global 2000 companies. Our team represents our core values of Quality, Leadership, Innovation & Professionalism - what we call QLIP. We're a remote-friendly organisation with headquarters in Amsterdam and hubs in London and Portugal.
We take pride in fostering an inclusive work environment for our #WranguDreamTeam. We don't just appreciate diversity - we celebrate it. We offer salaries that reflect market conditions, provide ample opportunities for career development and believe in a healthy work-life balance.
We offer:

• An opportunity to make an impact in a fast-growing company, accelerate your career, and deepen your expertise with the ServiceNow platform in the areas of data privacy, risk, compliance, and security.
• A supportive culture with the necessary training to help you succeed in your role and develop your career.
• A competitive financial package, including a company pension & healthcare (country dependent), a remote working allowance, and an office equipment allowance.
• 25 days of holiday, a day off for your birthday, pet leave, a personal day, study leave, and flexible annual leave options.
• A highly international, entrepreneurial, and agile workplace with minimal bureaucracy.
• A focus on achievements, productivity, effective collaboration, wellbeing, and maintaining a healthy work-life balance.
• The opportunity to learn from the best in the industry and work on the number one cloud platform, ServiceNow.
  

Please note that criminal background, financial background, and employment background checks will be carried out during the recruitment process.