IT Support Specialist

Responsibilities

Providing remote technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively
Troubleshoot and resolve IT problems, identifying root causes, and/or escalating to supplier or partner organisations as required, to minimise downtime and disruptions
Remotely install, configure, and maintain computer systems, mobile devices, software, printers, and peripherals to ensure optimal performance and security
Managing system user accounts and access permissions, ensuring data security and compliance with company policies
Log, manage and respond to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions
Providing training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency
Monitoring and maintaining IT inventory, including hardware and software licenses, and assisting with procurement as needed
Collaborating with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations
Staying updated with the latest technology trends and advancements in IT support, continuously enhancing technical skills and knowledge

Minimum Qualifications

Possess a Degree in Information Technology / Computer Science, or a related field
A minimum 3 - 5 years prior experience providing support in three or more of the following areas: Windows 10/11, M365, Active Directory / Azure AD, SharePoint, Teams, and Xero
Experience with remote support and management applications (e.g. TeamViewer, AnyDesk, VNC) and help desk software (e.g. Freshdesk, Zendesk, Jira)
Proficiency with Microsoft Office products, particularly Excel
Possess strong attention to detail and problem-solving skills
Well-developed English written and verbal communication skills

Job Type