SOLSKIN

Founded by the Conders, the largest UK influencer family with over 10,000,000 followers on social media, SOLSKIN is a science-led and family-owned brand that aims to inspire self-care & confidence through innovative and accessible tan-care products, that are formulated for all skin types (especially the sensitive ones).

We have quickly amassed a social following of over 220,000 and we are looking to build a rockstar team ahead of our next phase of growth.

YOUR ROLE

This is a hands-on role for someone with 2–3 years’ experience in operations, supply chain, or logistics who’s ready to step up. You’ll work across Supply Chain, Logistics/3PL, and Customer Service, making sure products move seamlessly from suppliers to customers while keeping everything organised in between.

YOUR RESPONSIBILITIES

Supply Chain

PO Management: Manage the full lifecycle of purchase orders (POs), from raising them with suppliers through to confirming receipt at our UK warehouse.
Freight Coordination: Coordinate the shipping and freight of products, making sure timelines are met and paperwork is accurate.
Inventory Accuracy: Keep stock records up to date, ensuring inventory levels are always accurate across reports and systems.
Issue Resolution: Flag any potential delays or issues early and work with suppliers or freight partners to resolve them quickly.
Forecasting Support: Track sell-through and help forecast future stock needs, ensuring purchase orders are raised on time.
Supplier Communication: Maintain regular contact with suppliers to confirm lead times, timelines, and resolve any production or delivery challenges.

Logistics & 3PL

Partner Management: Act as the main point of contact for our 3PL partner, building a strong working relationship and ensuring day-to-day operations run smoothly.
ASN Creation: Create and track ASN (Advanced Shipping Notices) for all inbound stock so the warehouse team is prepared for deliveries.
Order Monitoring: Monitor the 3PL portal and Shopify daily to make sure all customer orders are being processed and shipped correctly.
SLA Oversight: Track service levels against agreed SLAs, escalate issues when needed, and hold the 3PL accountable for excellent performance.
Problem Solving: Troubleshoot fulfilment or shipping problems as they arise and put solutions in place to prevent them happening again.
Returns Management: Oversee returns flow with the 3PL, making sure returned stock is processed accurately and efficiently.
Shipping Improvements: Identify opportunities to reduce shipping costs or improve delivery speeds by working closely with the 3PL.

Customer Service

CX Oversight: Oversee the smooth running of customer service operations to make sure our customers always receive fast, helpful support.
Brand Standards: Ensure response times and tone of voice are consistent with our brand standards across all channels.
Feedback Analysis: Monitor customer feedback to identify recurring issues or themes and share these with the wider team to improve processes.
Team Collaboration: Work closely with the Managing Director and Customer Service team (outsourced or in-house) to continuously improve the customer experience.
Knowledge Base: Create and maintain FAQs, macros, and process documents so customer queries are handled consistently and efficiently.
Reporting: Provide regular updates on customer service performance (e.g. response times, order accuracy, top queries) to the MD and wider team.

OTHER RESPONSIBILITIES

Supporting the team around key campaigns, activations and events

YOU

Requirements

2 to 3 years’ experience in operations, logistics, or supply chain (e-commerce experience a big plus).
Strong organisational skills — you love keeping things running smoothly.
Confidence using Shopify and/or 3PL tools (or willing to learn quickly).
Great communicator who thrives in a fast-moving, small-team environment.
Problem-solver who isn’t afraid to get stuck in.
Detail-focused and proactive, with a drive to improve processes.

BENEFITS

Remuneration

Salary - competitive (based on experience)

Pension - contribution matched at 4%

Work/life balance

Remote role with Surbiton’s office optional (Greater London)

Flexible shooting locations, could be central London one day, your bathroom, a shoot house or just our office

Health, Wellbeing & Socials

️ Holiday - 25 days plus bank holidays

Product - free SOLSKIN products & samples from group companies

SOLSQUAD swag

This is a remote position.

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E-Commerce Operations Manager - Remote - UK Company

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